VMware SASE - Investigating - VCO211-fra1 SSO Login failure via Azure AD

The VMware SASE team has not encountered additional issues in monitoring and has implemented a fix to resolve this incident. Accordingly, this is the final notification for this incident which will now be closed.

Start Time : Nov 17 2023 08:00 AM UTC End Time : Nov 18 2023 01:16 AM UTC

Current Impact: None (issue resolved)

Service impact has been mitigated. Relevant components will be monitored in the coming hours. Customers with ongoing impact should reach out to the service desk, link: https://kb.vmware.com/s/article/2006985.

Start Time: Nov 17 2023 08:00 AM UTC End Time: Nov 18 2023 01:16 AM UTC

Current Impact: None (issue mitigated and being monitored)

Service impact has been identified. The VMware SASE team have completed testing the fix and will begin updating the VCO's within the hour. Next update will be provided within the next two hours.

Start Time: Nov 17 2023 08:00 AM UTC End Time: To be determined

Current Impact: Users on vco211-fra1 , vco18-usvi1, vco402-yul1 or vco404-yul1 might encounter SSO failure errors while trying to authenticate via Azure AD.

Impacted Customers are currently advised to use Native user account. Please reach out to VMWare support for assistance in configuring Native Users

We are continuing to work on a fix for this issue.

Service impact has been identified. The VMware SASE team have completed testing the fix and will begin updating the VCO's within the hour. Next update will be provided within the next two hours.

Start Time: Nov 17 2023 08:00 AM UTC End Time: To be determined

Current Impact: Users on vco211-fra1 , vco18-usvi1, vco402-yul1 or vco404-yul1 might encounter SSO failure errors while trying to authenticate via Azure AD.

Impacted Customers are currently advised to use Native user account. Please reach out to VMWare support for assistance in configuring Native Users

Service impact has been identified. The VMware SASE team is still investigating and working to mitigate impact. Further updates will be provided shortly.

Start Time: Nov 17 2023 08:00 AM UTC End Time: To be determined

Current Impact: Users on vco211-fra1 , vco18-usvi1, vco402-yul1 or vco404-yul1 might encounter SSO failure errors while trying to authenticate via Azure AD.

Impacted Customers are currently advised to use Native user account. Please reach out to VMWare support for assistance in configuring Native Users

Service impact has been identified. The VMware SASE team is still investigating and working to mitigate impact. Further updates will be provided shortly.

Start Time: Nov 17 2023 08:00 AM UTC End Time: To be determined

Current Impact: Users might encounter SSO failure errors while trying to authenticate via Azure AD.

The VMware SASE team has become aware of a potential service event and is gathering more information. Engineering resources have been engaged and an update will be provided shortly.

Start Time: Nov 17 2023 08:00 AM UTC End Time: To be determined

Current Impact: Users might encounter SSO failure errors while trying to authenticate via Azure AD.