VMware SASE - Issue with FRA3 region VCG's

Resolved
Resolved

The VMware SASE team has not encountered additional issues in monitoring and has implemented a fix to resolve this incident. Accordingly, this is the final notification for this incident which will now be closed.

Start Time: 4 September 2023, 22:20 UTC End Time: 5 September 2023, 04:45 UTC

Current Impact: None (issue resolved)

Monitoring

Service impact has been mitigated. Relevant components will be monitored in the coming hours. Customers with ongoing impact should reach out to the service desk, link: https://kb.vmware.com/s/article/2006985.

Start Time: 4 September 2023, 22:20 UTC End Time: 5 September 2023, 04:45 UTC

Current Impact: None (issue mitigated and being monitored)

Identified

Service impact has been identified. The VMware SASE team is still investigating and working to mitigate impact. Further updates will be provided shortly.

Start Time: 4 September 2023, 22:20 UTC End Time: To be determined

Current Impact: Issues with Specific Gateways in Frankfurt. Users connecting to these specific SD-WAN Gateways in Frankfurt may notice connection failures.

Investigating

The VMware SASE team has become aware of a potential service event and is gathering more information. Engineering resources have been engaged and an update will be provided shortly.

Start Time: 4 September 2023, 22:20 UTC End Time: To be determined

Current Impact: Issues with Specific Gateways in Frankfurt. Users connecting to these specific SD-WAN Gateways in Frankfurt may notice connection failures.

Began at:

Affected components