Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

We have identified the cause of the issue and have implemented a fix. Customers will no longer face connectivity issues.

We will now monitor the service for stability and provide updates as soon as new information becomes available.

Investigating

We are aware of customers facing connectivity issues attempting to access services via the DXB3 (Dubai POP) gateway.

We are investigating the issue and will provide updates as more information becomes available.

Began at:

Affected components
  • VMware VeloCloud SASE
    • VMware VeloCloud SD-WAN Gateways
      • Asia
        • Dubai
    • Cloud Web Security
      • Asia
        • Dubai
    • Secure Access
      • Asia
        • Dubai