PAC File Management Service IP Change

Wednesday, 10 April 1 minute
Complete
Complete

The scheduled maintenance has been completed.

Underway

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

On April 5, 2019, the Symantec Web Security Service Team will be deploying a software update to the Pac File Management Service (PFMS), which will be reachable over static IPs. We recommend that customers make the necessary changes to firewall rules to allow outbound https traffic over these static IPs:

  • 35.155.165.94
  • 35.162.233.131
  • 52.21.20.251
  • 52.54.167.220
  • 199.247.42.187
  • 199.19.250.187

    Action Required It is important to note that moving the DNS entry pfms.wss.symantec.com to the new static IPs will not happen until April 5, 2019. This will allow customers time to make the necessary change to firewall rules. Failure to make changes to firewall rules to accommodate above static IPs will result in PFMS being unreachable.

    Questions? If you have questions regarding this announcement, contact Technical Support. Support information is located at https://support.symantec.com/en_US.html or on the main Web Security Service Portal page of https://portal.threatpulse.com/.

  • Began at:

    Affected components