After 1 day, 23 hours, and 2 minutes

Thank you for your patience, on August 1st 2017 at approximately 22:00 (UTC) our monitoring systems alerted our engineering team of a potential delay in VIP User Authentication Service. Upon investigating the alert, our engineering team was able to resolve the issue and service was fully restored to normal operation by 22:54 (UTC). We apologize for any inconvenience this may have caused. Please reach out to our Support team at if you have any questions.

After 58 minutes

All VIP services are fully functional as of August 1 at 22:54 (GMT). We are monitoring the service and continuing to investigate the slow down and will provide an update at the conclusion of the investigation.


We've observed a slow down in the validation of the VIP User Authentication Service and we are investigating.

Began at: