Thank you for your patience, on August 1st 2017 at approximately 22:00 (UTC) our monitoring systems alerted our engineering team of a potential delay in VIP User Authentication Service. Upon investigating the alert, our engineering team was able to resolve the issue and service was fully restored to normal operation by 22:54 (UTC). We apologize for any inconvenience this may have caused. Please reach out to our Support team at if you have any questions.


All VIP services are fully functional as of August 1 at 22:54 (GMT). We are monitoring the service and continuing to investigate the slow down and will provide an update at the conclusion of the investigation.


We've observed a slow down in the validation of the VIP User Authentication Service and we are investigating.

Began at: