Web latency for Symantec Web Security.cloud customers using proxy1.ap.webscanningservice.com

As of 5:00 UTC our infrastructure is now back in service and the incident is placed in Full Restore status. We will continue to monitor the situation for reoccurrences. This will be the final update for this incident.

Please accept our apologies for any inconvenience caused.

Please be advised that the underlying issue have been identified and workaround has been put in place at 5:00 UTC. Incident has been put into partial restore status. There is no customer impact reported. We will continue to closely monitor the situation to make sure we do not experience the reoccurrence. Please accept our profuse apologies for inconveniences caused.

Since 02:00 UTC Customers using proxy1.ap.webscanningservice.com have been experiencing delays whilst accessing web content. Our engineering team is aware of the problem, have added a workaround an are currently investigating.

Further posting will be available at 07:00 UTC or as soon as more information becomes available

Since 02:00 UTC Customers using proxy1.ap.webscanningservice.com have been experiencing delays whilst accessing web content. Our engineering team is aware of the problem and are currently investigating.

Further posting will be available at 07:00 UTC or as soon as more information becomes available.