Latency for Symantec Web Security.cloud and Email Security.Cloud customers in EMEA region.

Please be advised that all infrastructure is now back in service and Track and Trace is also fully functional. This is the final update for this incident. Please accept our apologies for inconveniences caused.

Update: Please be advised that the underlying issue has been resolved and email and web services are now operational. EMEA infrastructure is currently being brought back online.
We will make a further posting at 12:00 UTC.

Update: As a result of this incident we are experiencing minor queues building up on the EMEA infrastructure leading to some emails being delayed for up to 20 mins. Engineers are working to bring additional resources online to mitigate this impact. Track and Trace queries will still be returning incomplete results. We will make a further posting at 11:00 UTC or as soon as more information becomes available.

Update: Web traffic has been fully restored. Some portion of EMEA email infrastructure remains out of service, so customers may see incomplete Track and Trace results. We will make a further posting at 10:00 UTC or as soon as more information becomes available.

Between 07:46UTC and 08:05 UTC Customers provisioned on infrastructure in the EMEA region have been experiencing delays whilst accessing web content and while sending and receiving email. Our engineering team is aware of the problem and is currently investigating. The affected infrastructure has been taken out of service and customer traffic has been failed over to other locations within EMEA.

We will make a further posting at 10:30 UTC or as soon as more information becomes available.