Complete Ended: 17:00 UTC - 30 June 2017
All VIP Services - Routine Maintenance Notification
On Sunday, May 21, 2017 at approximately 13:00 PDT (21:00 GMT), VIP Services will be instantly routed to our California (MTV) HA data center and will remain ...
Resolved Ended: 14:22 UTC - 29 June 2017
Petya Ransomware Outbreak Information
A new variant of the Petya ransomware campaign has been reportedly making its way around Europe. Symantec is aware of this ransomware campaign. There has bee...
Complete Ended: 20:00 UTC - 25 June 2017
Email Quarantine Service Maintenance in US
Please be advised that as part of our roll out of Next Generation Quarantine our US spam quarantine website us.quarantine.symantec.com will be unavailable be...
Complete Ended: 06:30 UTC - 25 June 2017
Emergency Maintenance on Spam Manager 7 and Message Managers 8/10
Please be advised that we will be performing an emergency maintenance on our Spam Manager and Message Manager instances as per following schedule: Spam Mana...
Resolved Ended: 22:41 UTC - 24 June 2017
Cb Defense - 01 API Services degraded performance
We are currently experiencing a degradation in the Cb Defense - 01 API Service affecting our Cb Defense customers. We are working diligently to restore the s...
Resolved Ended: 22:40 UTC - 24 June 2017
Cb Defense - 01 Event Processing degraded performance
We are currently experiencing a degradation in the Cb Defense Event Processing prod-01 affecting our Cb Defense customers. We are working diligently to resto...
Resolved Ended: 04:38 UTC - 24 June 2017
Missing Path Route data
We are currently experiencing issues persisting and retrieving Path Route data due to an upstream issue with one of our hosting providers. Long-term data los...
Complete Ended: 03:05 UTC - 24 June 2017
Cb Defense - 01 Dashboard unavailable
The Cb Defense - 01 Dashboard is currently unavailable due to emergency maintenance for an issue affecting our Cb Defense customers. We don't expect downtime...
Resolved Ended: 01:59 UTC - 24 June 2017
Cb Enterprise Response Diagnostics unavailable
The Cb Response Diagnostics is currently unavailable due to an issue affecting our Cb Response customers. We are working diligently to restore the service ba...
Resolved Ended: 08:11 UTC - 23 June 2017
Email delays for Symantec Email Security.cloud customers in NAM region
Between 07:10 UTC and 07:35 UTC customers with MX records pointing to infrastructure in the US will have experienced email delays of up to 10 minutes. Our en...
Resolved Ended: 17:25 UTC - 22 June 2017
Symantec Email Quarantine Notifications and Release Issue
Our engineering team is currently investigating an issue with NAM instance of Symantec Email Quarantine service. Quarantine notifications and emails being re...
Complete Ended: 02:00 UTC - 22 June 2017
AppNeta Performance Manager Service Upgrade
Every two weeks, we deliver the latest updates to AppNeta Performance Manager. For a brief time during this window, you may not be able to log in. The upgrad...
Complete Ended: 23:45 UTC - 21 June 2017
VIP Access 4.2 for iOS
On Wednesday, June 14, VIP Access 4.2 for iOS will be available for download from the App Store. Details can be found at: http://www.symantec.com/docs/INFO2...
Resolved Ended: 12:09 UTC - 20 June 2017
Latency for Symantec Web Security.cloud and Email Security.Cloud customers in EMEA region.
Between 07:46UTC and 08:05 UTC Customers provisioned on infrastructure in the EMEA region have been experiencing delays whilst accessing web content and whil...
Complete Ended: 02:00 UTC - 20 June 2017
Resolved Ended: 09:42 UTC - 19 June 2017
Resolved - Between 08:10 UTC and 08:32 UTC customers with MX records pointing to US Cluster 10 will have experienced email delays of up to 10 minutes. Our en...
Resolved Ended: 21:05 UTC - 16 June 2017
CDC Reputation - Services degraded performance
We are currently experiencing a degradation in the CDC Reputation - Services affecting our Cb Protection customers. We are working diligently to restore the ...
Resolved Ended: 08:58 UTC - 15 June 2017
Email delays in US region
Between 21:00 UTC 14 June 2017 and 06:15 UTC 15 June 2017 customers in the US region may have experienced intermittent email delays or CDS errors. Our engine...
Complete Ended: 03:00 UTC - 15 June 2017
Monitoring Point Upgrade
Monitoring points will be released on June 14, 2017 between 8pm and 11pm ET. During this time window there may be a gap of up to 15 minutes in monitoring his...
Resolved Ended: 20:58 UTC - 12 June 2017
Messages with a subject "Please review your document Invoice 6178284 for XXXXXXXX"
Symantec has observed a large number of messages coming from william_scott@flexovitportal.com beginning around 12th June at 14:55 UTC. The attack is ongoing ...
Resolved Ended: 10:19 UTC - 12 June 2017
Email Quarantine delays for Symantec Email Security.cloud customers using the EMEA based quarantine infrastructure.
Customers logging into EU Email Quarantine Servers were unable to release quarantined emails and could not receive summary notifications, password reset noti...
Resolved Ended: 10:13 UTC - 12 June 2017
US ATP Sandboxing issue
Please be advised that due to networking issues emails for customers whose ATP configuration was set to "US scanning only" were not being scanned by the sand...
Complete Ended: 20:00 UTC - 11 June 2017
Email Quarantine Service Maintenance in EMEA
Please be advised that as part of our roll out of Next Generation Quarantine our EMEA spam quarantine website eu.quarantine.symantec.com will be unavailable ...
Message Manager 8 Maintenance
Please be advised that as part of our roll out of Next Generation Quarantine, Message Manager 8 will be unavailable between 12:00 UTC on June 10th and 20:00 ...
Resolved Ended: 21:24 UTC - 9 June 2017
Cb Defense Dashboard - 05 degraded performance
We are currently experiencing a degradation in the Cb Defense Dashboard - 05 affecting our Cb Defense customers. We are working diligently to restore the ser...
Resolved Ended: 18:35 UTC - 9 June 2017
Cb Defense - 01 Device Services degraded performance
We are currently experiencing a degradation in the Cb Defense - 01 Device Services affecting our Cb Defense customers. We are working diligently to restore t...
Resolved Ended: 13:51 UTC - 8 June 2017
Cb Defense - 02 Device Services degraded performance
We are currently experiencing a degradation in the Cb Defense - 02 Device Services affecting our Cb Defense customers. We are working diligently to restore...
Complete Ended: 02:00 UTC - 8 June 2017
Complete Ended: 02:00 UTC - 6 June 2017
Resolved Ended: 14:27 UTC - 2 June 2017
Intermittent telephone issues
At approximately 10:45 AM UTC we started experiencing issues which are intermittently affecting our ability to answer your phone calls. IT teams have been al...
Resolved Ended: 16:12 UTC - 1 June 2017
Cb Defense - 02 Event Processing degraded performance
We are currently experiencing a degradation in the Cb Defense - 02 Event Processing affecting our Cb Defense customers. We are working diligently to restore ...