June 2017

Petya Ransomware Outbreak Information

A new variant of the Petya ransomware campaign has been reportedly making its way around Europe. Symantec is aware of this ransomware campaign. There has bee...

Cb Defense - 01 API Services degraded performance

We are currently experiencing a degradation in the Cb Defense - 01 API Service affecting our Cb Defense customers. We are working diligently to restore the s...

Cb Defense - 01 Event Processing degraded performance

We are currently experiencing a degradation in the Cb Defense Event Processing prod-01 affecting our Cb Defense customers. We are working diligently to resto...

Missing Path Route data

We are currently experiencing issues persisting and retrieving Path Route data due to an upstream issue with one of our hosting providers. Long-term data los...

Cb Enterprise Response Diagnostics unavailable

The Cb Response Diagnostics is currently unavailable due to an issue affecting our Cb Response customers. We are working diligently to restore the service ba...

Email delays for Symantec Email Security.cloud customers in NAM region

Between 07:10 UTC and 07:35 UTC customers with MX records pointing to infrastructure in the US will have experienced email delays of up to 10 minutes. Our en...

Symantec Email Quarantine Notifications and Release Issue

Our engineering team is currently investigating an issue with NAM instance of Symantec Email Quarantine service. Quarantine notifications and emails being re...

Latency for Symantec Web Security.cloud and Email Security.Cloud customers in EMEA region.

Between 07:46UTC and 08:05 UTC Customers provisioned on infrastructure in the EMEA region have been experiencing delays whilst accessing web content and whil...

Email delays for Symantec Email Security.cloud customers in NAM region

Resolved - Between 08:10 UTC and 08:32 UTC customers with MX records pointing to US Cluster 10 will have experienced email delays of up to 10 minutes. Our en...

CDC Reputation - Services degraded performance

We are currently experiencing a degradation in the CDC Reputation - Services affecting our Cb Protection customers. We are working diligently to restore the ...

Email delays in US region

Between 21:00 UTC 14 June 2017 and 06:15 UTC 15 June 2017 customers in the US region may have experienced intermittent email delays or CDS errors. Our engine...

Messages with a subject "Please review your document Invoice 6178284 for XXXXXXXX"

Symantec has observed a large number of messages coming from william_scott@flexovitportal.com beginning around 12th June at 14:55 UTC. The attack is ongoing ...

Email Quarantine delays for Symantec Email Security.cloud customers using the EMEA based quarantine infrastructure.

Customers logging into EU Email Quarantine Servers were unable to release quarantined emails and could not receive summary notifications, password reset noti...

US ATP Sandboxing issue

Please be advised that due to networking issues emails for customers whose ATP configuration was set to "US scanning only" were not being scanned by the sand...

Cb Defense Dashboard - 05 degraded performance

We are currently experiencing a degradation in the Cb Defense Dashboard - 05 affecting our Cb Defense customers. We are working diligently to restore the ser...

Cb Defense - 01 Device Services degraded performance

We are currently experiencing a degradation in the Cb Defense - 01 Device Services affecting our Cb Defense customers. We are working diligently to restore t...

Cb Defense - 02 Device Services degraded performance

We are currently experiencing a degradation in the Cb Defense - 02 Device Services affecting our Cb Defense customers. We are working diligently to restore...

Intermittent telephone issues

At approximately 10:45 AM UTC we started experiencing issues which are intermittently affecting our ability to answer your phone calls. IT teams have been al...

Cb Defense - 02 Event Processing degraded performance

We are currently experiencing a degradation in the Cb Defense - 02 Event Processing affecting our Cb Defense customers. We are working diligently to restore ...