Configuration Propagation Delays

At 14:00 UTC engineers confirmed that they had resolved the propagation delay issue and returned mail scanning for South African customers to local infrastructure.Please accept our apologies for any inconvenience caused. This will be the final update for this incident.

Please be advised customers in EMEA experienced configuration propagation delays from 21:00 UTC 5/3/17. Mail delivery is unaffected. Our engineering team is aware of the problem and are currently investigating.

The affected infrastructure has been taken out of service, so there is no customer impact since 07:00 UTC 6/3/17, when the workaround was applied.

We will continue to update this notice as new information becomes available.

Please be advised customers in EMEA may have been experiencing configuration propagation delays from 21:00 UTC 5/3/17. Mail delivery is unaffected. Our engineering team is aware of the problem and are currently investigating.

Any changes made after 07:00 UTC 6/3/17 will not be affected by delays.

We will make a further posting at 09:00 UTC or as soon as more information becomes available.

We apologize for the inconvenience this may have caused.