March 2017

Symantec.cloud configuration propagation delays

Since 20:47 UTC on March 30, 2017, customers located in the EMEA region have been experiencing configuration propagation delays. Our engineering team is awar...

Experience Monitoring Failures from Global Monitoring Points

We are aware of a defect introduced by this evenings release; Experience Monitoring (formerly AppView) tests from a subset of Global Monitoring Points are fa...

Cb Defense - 02 Event Processing degraded performance

We are currently experiencing a degradation in the Cb Defense - 02 Event Processing affecting our Cb Defense customers. We are working diligently to restore ...

Hayes Data Centre Issue

As a result of a power issue our engineers took our web servers out of service in our London data-centre and routed traffic through other EU locations. Custo...

Cb Defense Dashboard degraded performance

We are currently experiencing a degradation in the Cb Defense Dashboard affecting our Cb Defense customers. We are working diligently to restore the service ...

Email delays for Symantec Email Security.cloud customers in NAM region

Between 17:01 UTC and 17:16 UTC customers in the NAM region provisioned on Cluster 6 US will have experienced delays of up to 7 minutes. Our engineering team...

Cb Defense 02 Device Services degraded performance

We are currently experiencing a degradation in the Cb Defense Device Services affecting our Cb Defense customers. We are working diligently to restore the se...

Ticketing Center in Client Net unavailable for new customers

Please be advised that new customers who joined our email and web scanning services on or after March 11, 2017 are currently unable to raise support tickets ...

Degraded ingestion of events

CB Defense - 03

Cb Response Diagnostics degraded performance

We are currently experiencing a degradation in the Cb Response Diagnostics affecting our Cb Response customers. We are working diligently to restore the serv...

Cb Defense - 02 Event Processing degraded performance

We are currently experiencing a degradation in the Cb Defense - 02 Event Processing affecting our Cb Defense customers. We are working diligently to restore ...

Web latency for Symantec Web Security.cloud customers in Americas region.

Customers in Americas region have been experiencing delays whilst accessing web content. At this point issue is only impacting web browsing via Proxy2.US. Ou...

Virginia Data-Center Issue

As a result of some network issues out of Virginia data-center, our engineers have taken both email and web servers out of service and failed over services t...

Web security.cloud customers in EMEA experiencing intermittent CAPTCHAs when using Google search engine

Some customers in EMEA continue to experience intermittent CAPTCHA messages when accessing Google's search home page. Monitoring shows that in most cases thi...

Cb Defense Dashboard degraded performance

We are currently experiencing a degradation in the Cb Defense Dashboard affecting our Cb Defense customers. We are working diligently to restore the service ...

Google CAPTCHA Issue

Some customers in our EMEA and APJ regions are currently experiencing CAPTCHA pages while using the Google search website. Our engineering team is investigat...

Partially Missed Malware Run

Please be advised that a small subset of customers may have received a malicious mail with the following information: Sender: Variable Subject: Variable Fatt...

Google CAPTCHA Issue UK Proxy

Some customers in the UK region have been experiencing high number of CAPTCHA pages while using the Google search website since 09:00 UTC 06/03/2017. Enginee...

Configuration Propagation Delays

Please be advised customers in EMEA may have been experiencing configuration propagation delays from 21:00 UTC 5/3/17. Mail delivery is unaffected. Our engin...

Cb Defense - 02 Event Processing degraded performance

We are currently experiencing a degradation in the Cb Defense Event Processing affecting our Cb Defense customers. We are working diligently to restore the s...

DC maintenance affecting US and APJ customers

At 09:50 UTC the infrastructure team took a datacenter serving our US and APJ customers out of service for emergency maintenance. This action will have no im...

Email delays for Symantec Email Security.cloud customers in EMEA

Since 12:20 UTC, customers with MX records pointing to cluster1 in EMEA will have been experiencing delays of around 10 minutes to approximately 10% of their...

Cb Defense Notification Services degraded performance

We are currently experiencing a degradation in the Cb Defense Notification Services affecting our Cb Defense customers. Email notifications and new user invi...

CDC - Services degraded performance

We are currently experiencing a degradation in one of our CDC Services affecting our Cb Response customers. We are working diligently to restore the service ...