Resolved
After 5 hours and 13 minutes

We have not seen a recurrence of performance issues and the service via Shanghai data center is fully operational. This will be the final update for this incident.

Monitoring
After 4 hours and 29 minutes

We have resolved the previously reported concern with the Shanghai data center and normal performance has been restored. We are closely monitoring the data center performance.

Investigating
After 2 hours and 59 minutes

We are continuing to investigate the issue and an update will be provided once more data is available.

Investigating
After 59 minutes

We are continuing to investigate the issue and an update will be provided once more data is available.

Investigating

The Shanghai data center is currently unavailable. Customer connections to the Shanghai data center were redirected to another geographically close data center. We are investigating the issue and will provide additional updates as new information becomes available.

IPSec connected customers are requested to bring up their secondary tunnel (if configured) while we work towards resolving this incident.

Began at:

Affected components