December 2018

Shanghai (VIP2) Data Center Unavailable

The disruption in the Shanghai, VIP2, data center has been remediated. The availability of the data center has been restored. This incident is now resolved.

Oslo Data Center Unavailable

The disruption in the Oslo data center has been remediated. The availability of the data center has been restored. This incident is now resolved.

Sao Paulo Data Center Unavailable

There was a service disruption at the Sao Paulo data center for approximately 10 min. This was a carrier disruption. We have opened a ticket with the netwo...

Traceroute Data Processing Delays

The issue affecting Traceroute data pipeline has been identified and resolved by our engineers. The traceroute data for all affected network paths is populat...

Traceroute Data Processing Delays

The issue affecting Traceroute data pipeline has been identified and resolved by our engineers. The traceroute data for all affected network paths is populat...

Shanghai Data Center Degraded Performance

We have not seen recurrence of performance issues and the service via Shanghai data center is fully operational. This incident is resolved.

AppNeta - VN, Hanoi Global Monitoring Point Disruption

The issue with Global Monitoring Points in the VN, Hanoi was caused by an upstream routing issue with our ISP. This has now been resolved. We are continuing ...

Tokyo Data Center Degraded Performance

On December 20, 2018, between 00:01 – 00:31 UTC, customer connections to the Tokyo data center may have experienced degraded performance. Normal performance ...

Zurich Data Center Unavailable

This issue has been resolved and the service via Zurich data center is fully operational. This will be the final update for this incident.

Zurich Data Center Unavailable

This issue has been resolved and the service via Zurich data center is fully operational. This will be the final update for this incident.

Paris Data Center Degraded Performance

This issue has been resolved as of 15:00 UTC, the Paris data center is fully operational. This will be the final update for this incident.

Paris Data Center Unavailable

Symantec is aware of this issue and are investigating the cause. This posting is a duplicate and will be removed. The original posting is available here htt...

Cloud Console Portal Login Failures

We have resolved the login issues on the Portal.

Shanghai Data Center Degraded Performance

This issue was resolved at 03:30 UTC and after closely monitoring for more than an hour, we have not seen a recurrence of performance issues. Normal performa...

Frankfurt Data Center Degraded Performance

On December 11, 2018, between 11:09 – 11:15 UTC, customer connections to the Frankfurt data center may have experienced increased latency or disconnections f...

Madrid Data Center Unavailable

This issue has been resolved and the service via Madrid data center is fully operational. This will be the final update for this incident.

Helsinki data center connectivity issue

On December 10, 2018 between 00:47 UTC and 00:50 UTC, customer connections to the Helsinki data center may have experienced disconnections from the service. ...

Toronto Data Center Unavailable

This incident was triggered in error due to monitoring anomalies. The Toronto data center remained available throughout this triggered event.

Montreal Data Center Unavailable

This incident was triggered in error due to monitoring anomalies. The Montreal data center remained available throughout this triggered event.

Montreal Data Center Unavailable

We determined that this incident occurred due to an unplanned network carrier maintenance. We have now resolved this issue and the service via Montreal data ...

Toronto Data Center Unavailable

We determined that this incident occurred due to an unplanned network carrier maintenance. We have now resolved this issue and the service via Toronto data c...

New York Data Center Unavailable

We determined that this incident occurred due to a network carrier issue. We have now resolved this issue and the service via New York data center is fully o...

Dallas Data Center Degraded Performance

As of 11:15 UTC this issue has been resolved and the service via Dallas data center is fully operational. This will be the final update for this incident.

Frankfurt Data Center Unavailable

This issue has been resolved and the service via Frankfurt data center is fully operational. This will be the final update for this incident.

Zurich Data Center Unavailable

We have resolved the previously reported concern with the Zurich data center and normal performance has been restored. This will be the final update for this...

London South Data Center Unavailable

On December 3, 2018, beginning at 09:16 UTC, the London South data center was unavailable. All active customer connections were redirected to a geographicall...

Shanghai Data Center Degraded Performance

On December 3, 2018, beginning at 12:45 UTC, customer connections to the Shanghai data center may have experienced degraded performance. We have resolved the...

Shanghai Data Center Unavailable

We have not seen a recurrence of performance issues and the service via Shanghai data center is fully operational. This will be the final update for this inc...

Shanghai Data Center Unavailable

On December 1, 2018, beginning at 20:14 UTC, the Shanghai data center was unavailable. All active customer connections were redirected to a geographically cl...