Resolved
After 1 hour and 3 minutes

We determined that this incident occurred due to a network carrier issue. We have now resolved this issue and the service via New York data center is fully operational. This will be the final update for this incident.

Investigating
After 45 minutes

Customer connections to the New York data center may be experiencing degraded performance at the moment.

We are currently investigating the issue and will provide additional updates as new information becomes available.

Investigating

The New York data center is currently unavailable. We are investigating the issue and will provide additional updates as new information becomes available.

IPSec connected customers are requested to bring up their secondary tunnel (if configured) while we work towards resolving this incident.

This notification was automatically generated.

Began at: