Resolved
After 2 days, 19 hours, and 17 minutes

We have confirmed the Gateway service is fully restored. This incident is now resolved.

Monitoring
After 1 day, 22 hours, and 45 minutes

We are continuing to monitor this incident to ensure the Gateway service issue is resolved.

Monitoring
After 19 hours and 28 seconds

We have identified the cause for the disruption and have implemented a fix.

We are continuing to monitor this incident to ensure the Gateway service issue is resolved.

Monitoring
After 15 hours and 58 minutes

We are continuing to monitor this incident to ensure the Gateway service issue is resolved.

We will provide further updates as information is discovered.

Monitoring
After 5 hours and 3 minutes

We have identified the cause for the disruption and have implemented a fix. We are monitoring the service continuously and will provide updates as information is discovered.

Identified
After 4 hours and 10 minutes

We are continuing to work on resolving the issue with the Gateway service.

We will provide further updates as new information is discovered.

Investigating
After 1 hour and 51 minutes

We have identified the issue affecting the Gateway service. We are testing a fix to resolve random connectivity issues faced by some users while performing some activities within SaaS applications through the Gateway service. We will continue to verify the fix and provide further updates as new information is discovered.

Investigating
After 58 minutes

Some SaaS app user activities are randomly affected through the Gateway service and is under investigation.. Some users may notice connection errors which can be cleared by refreshing the page. We are working on a fix to resolve the issue and will provide further updates shortly.

Investigating

We are investigating intermittent connectivity issues to SaaS applications through the Gateway service. Some users may notice connection errors which can be cleared by refreshing the page. We are working on a fix to resolve the issue and will provide further updates shortly.

Began at:

Affected components