New Tokyo Data Center

Monday, 22 July 1 minute

The scheduled maintenance has been completed.


Scheduled maintenance is currently in progress. We will provide updates as necessary.


The Symantec Web Security Service Team is pleased to announce a new Tokyo, Japan data center which will replace the current Tokyo data center. This new data center will come online today, May 23, 2019.

We will have a 60-day transition window during which both data centers will be available. It is critical that affected customers make plans to switch to the new data center during this transition. Last day the old Tokyo data center will be available is July 22, 2019.

The VIP for the new Tokyo data center is:

Tokyo will retrieve content using the following source IP networks:


    Connections relying on DNS, Symantec's Cloud Traffic Controller or Proxy connections to will automatically be switched over to use the new data center on June 23, 2019.

    Customer Action If connectivity from your network to the Web Security Service is regulated by firewall rules, these rules must be adjusted to allow traffic to pass to the new VIP. In addition, please ensure that any sourced-based access controls applied by you or your vendors are updated to reflect the new source IP network to ensure WSS traffic can pass unencumbered.

    Customers connecting via IPSec may connect to the new VIP immediately. The old VIP will only be available for the next 60 days and will be decommissioned on July 22, 2019

    Questions? If you have questions regarding this announcement, contact Technical Support. Support information is located at or on the Web Security Service Portal

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