July 2019

ISP Connectivity Issues in Mexico

We are aware that some Internet Service Providers (ISPs) in the Mexico area are experiencing connectivity issues. This is not impacting our data center in M...

Issue with updating policy and locations

We have resolved the underlying issue and there is no longer an impact to customers. This incident is resolved.

Tel Aviv (TLV1) Data Center Unavailable

On July 30, 2019, between 08:10 and 08:19 UTC active customer connections to our Tel Aviv Data Center (TLV1) were redirected to another geographically close...

Shanghai Data Center (SHA1) Degraded Performance

On July 29, 2019, between 8:34 UTC and 8:35 UTC, customers connecting to the Shanghai data center (SHA1) may have experienced disconnects from the service. T...

Universal Policy Enforcement Issue

We have confirmed that UPE customers can now deploy policies via UPE. The service is restored and there is no longer an impact to customers. This incident is...

Universal Policy Enforcement Issue

We have confirmed that UPE customers can now deploy policies via UPE. The service is restored and there is no longer an impact to customers. This incident i...

Oslo Data Center (OSL1) Unavailable

We have confirmed the Oslo Data Center (OSL1) is fully operational. This incident is now resolved.

AppNeta - UA, Kiew Global Monitoring Point Disruption

This incident has been resolved.

Cloud Portal Unavailable

On July 25, 2019, between 03:05 and 03:23 UTC, WSS Cloud Portal was unavailable. This issue has been resolved and normal connectivity is restored.

Beijing Data Center (PEK1) Unavailable

We have confirmed the Beijing Data Center (PEK1) is fully operational. This incident is now resolved.

Shanghai Data Center Degraded Performance

On July 22, 2019, between 04:04 and 04:17 UTC, some customers connecting to the Shanghai Data Center (SHA1) may have experienced degraded performance and dis...

AppNeta - US, North Virginia Global Monitoring Point Emergency Maintenance

The incident at the US, North Virginia Global Monitoring Point location has been resolved. Thank you for your patience. AppNeta Operations

Universal Policy Enforcement Issue

We have confirmed the fix has fully propagated throughout the service. The previous reported concern with UPE customers unable to enforce and filter rules ha...

AppNeta - US, New York Global Monitoring Point Disruption

This incident has been resolved. Thank you for your continued patience. AppNeta Operations

Issue with New Enrollments of Android Devices

New enrollments of Android devices are now being processed successfully. This incident is resolved.

Unplanned Network Maintenance Amsterdam East (AMS5)

This maintenance has completed.

Unplanned Network Maintenance Seoul (GMP1)

This maintenance has been completed.

PAC File Management Service Issues

On July 16, 2019, between 10:43 and 10:46 UTC customers utilizing the PAC File Management Service may have experienced reduced functionality. The issue has b...

AppNeta - LU, Luxembourg Global Monitoring Point Disruption

Our provider has informed us that services have been restored. We apologize for any inconvenience. AppNeta Operations

Cloud Portal Degraded Performance

We have resolved the underlying issue impacting the Cloud Portal. The data center is fully operational.

Washington D.C. (IAD2) Decreased Performance

We have resolved the underlying issue impacting the Washington D.C (IAD2). The data center is fully operational.

Portal Software Downloads

We have confirmed the underlying issue is now resolved and orders are now processing normally. This incident is now resolved.

Delay in Order Processing

We have confirmed the underlying issue is now resolved and orders are now processing normally. This incident is now resolved.

Oslo Data Center (OSL1) Unavailable

On July 12, 2019, between 13:02 UTC and 13:19 UTC, customers connecting to the Oslo Data Center (OSL1) may have experienced disconnects from the service. Thi...

Turin (TRN1) Data Center Unavailable

On July 12, 2019, between 00:01 to 00:15 UTC customers may have experienced disconnects from the service when connecting to the Turin data center (TRN1). Thi...

Oslo Data Center (OSL1) Unavailable

On July 11, 2019, between 08:53 and 09:03 UTC customers connecting to the Oslo Data Center (OSL1) may have experienced disconnects from the service. This iss...

AppNeta - US West, N. California Global Monitoring Point Disruption

The issue with Global Monitoring Points in US West, N. California Region has been resolved. We are continuing to monitor the status of this region, and will ...

Tel Aviv (TLV1) Data Center Unavailable

On July 9, 2019, between 10:27 and 10:33 UTC customers may have experienced disconnects from the service when connecting to the Tel Aviv Data Center (TLV1). ...

Tel Aviv (TLV1) Data Center Unavailable

On July 9, 2019, between 08:26 and 08:30 UTC customers may have experienced disconnects from the service when connecting to the Tel Aviv Data Center (TLV1). ...

DLP Cloud Detection Service for Web Security Services Transaction Errors

We have resolved the underlying issue causing ICAP errors for customers using DLP Cloud Detection Service for Web Security Services. This incident is now res...

DLP Customers Experiencing ICAP Errors

We have resolved the underlying issue causing ICAP errors for customers using DLP. This incident is now resolved.

Tel Aviv (TLV1) Data Center Unavailable

On July 8, 2019, between 08:04 UTC and 08:07 UTC, customers may have experienced disconnects from the service when connecting to the Tel Aviv Data Center (TL...

AppNeta - US, Seattle Global Monitoring Point Disruption

The issue with Global Monitoring Points in US, Seattle Region has been resolved. We are continuing to monitor the status of this region, and will provide upd...

AppNeta - US, Denver Global Monitoring Point Disruption

The issue with Global Monitoring Points in US, Denver Region has been resolved. We are continuing to monitor the status of this region, and will provide upda...

Middlesex (LHR1) Data Center Degraded Performance

We have confirmed the Middlesex (LHR1) data center is fully operational. This incident is now resolved.

Extended Network Maintenance in Munich (MUC1) Data Center

The extended maintenance for Munich (MUC1) data center has been completed.

Tel Aviv (TLV1) Data Center Unavailable

We have resolved the underlying issue impacting the Tel Aviv (TLV1) data center. The data center is fully operational. This incident is now closed.