Web Security Service Announcement - New Turin, Italy Point of Presence

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The scheduled maintenance has been completed.


Scheduled maintenance is currently in progress. We will provide updates as necessary.


The Symantec Web Security Service Team is pleased to announce a new point of presence in Turin which will come online today, February 26 2019.

The VIP for Turin is:

Turin will retrieve content using the following source IP network:

  • Connections relying on DNS or Symantec's Cloud Traffic Controller, such as Unified Agent or Proxy connections to proxy.threatpulse.net, will automatically be switched over to use Turin on March 12, 2019.

    Customer Action If connectivity from your network(s) to the Web Security Service is regulated by firewall rules, these rules must be adjusted to allow traffic to pass to the new VIP. In addition, please ensure that any sourced-based access controls applied by you or your vendors are updated to reflect the new source IP network (listed above) to ensure WSS traffic can pass unencumbered.

    Customers connecting via IPSec may connect to the new VIP immediately.

    Questions? If you have questions regarding this announcement, contact Technical Support. Support information is located at https://support.symantec.com/en_US.html or on the main Web Security Service Portal page of https://portal.threatpulse.com/. Please visit Symantec Status for WSS for periodic updates and to see other status of the service.

  • Began at: