Sao Paulo Data Center Degraded Performance

Between 19:23 UTC and 19:29 UTC, customers in the Sao Paulo data center may have experienced increased latency or loss of connectivity. The issue is now res...

Mexico City Data Center Unavailable

On March 29, 2019, between 10:07 UTC and 10:15 UTC, customers may have experienced a loss of connectivity when connecting to the Mexico City data center. Thi...

PAC File Management Service Issues

As of 21:30 UTC the issue has been remediated and the service is operating normally. This incident is now resolved

Email Delays in NAM

The previous reported concern with email delays has been resolved. The service is restored and there is no longer an impact to customers. This incident is re...

Mumbai Data Center Degraded Performance

Mumbai data center is fully operational. This incident is resolved.

PAC File Management Service Issues

As of 09:23 UTC the issue has been resolved and the service is operating normally. This incident is now resolved.

Johannesburg Data Center Degraded Performance

The Johannesburg data center is now fully operational. This incident is resolved.

PAC File Management Service Issues

We have confirmed that as of March 26, 2019 at 16:35 UTC, this issue was resolved.

Madrid Data Center Degraded Performance

The Madrid data center is now fully operational. This incident is resolved.

Mumbai Data Center Degraded Performance

Mumbai data center is fully operational. This incident is resolved.

Johannesburg Data Center Unavailable

Johannesburg data center is fully operational. This incident is resolved.

Issue with new enrollments of IOS Devices

We confirmed that IOS Enrolments are now fully operational. This incident is resolved.

New Enrollments of IOS Device (SEP-Mobile) issue

On March 20, 2019, between 05:16 UTC and 06:15 UTC, customers using WSS-SEP Mobile service were unsuccessful in enrolling new iOS devices. During this time r...

Madrid Data Center Unavailable

Madrid data center is fully operational. This incident is resolved.

Email Delays in NAM

The previous reported concern with email delays has been resolved. The service is restored and there is no longer an impact to customers. This incident is re...

Chennai Data Center Degraded Performance

There have been no further performance issues in the Chennai data center. This incident is now resolved.

PAC File Management Service issues

We have confirmed that as of March 18, 2019 at 06:57 UTC, this issue is resolved. Some customers with fixed IP address whitelists may have experienced issues...

Singapore Data Center Degraded Performance

As of 8:00 UTC we have resolved the performance degradation in the Singapore data center. Normal performance has been restored. We are closely monitoring th...

Oslo Data Center Degraded Performance

The Oslo data center is now fully operational. This incident is now resolved.

Toronto Center Unavailable

On March 10, 2019, between 21:31 UTC and 21:47 UTC, customers connecting to the Toronto data center may have experienced a loss of connectivity. This issue i...

Delay in order processing

We have resolved the underlying issue and are once again processing orders. This incident is now resolved.

Oslo Data Center Unavailable

On March 7, 2019, between 23:16 UTC and 23:22 UTC, customers may have experienced a loss of connectivity when connecting to the Oslo data center. This issue ...

Delay in Order Processing

We have resolved the underlying issue and are once again processing orders. This will be the final update for this incident.

Beijing Data Center Unavailable

We have not seen any further issues in Beijing data center. This incident is resolved.

Oslo Point of Presence Unavailable

On March 6, 2019, between 15:55 UTC and 16:11 UTC, customer connections to the Oslo point of presence may have experienced disconnects from the service. This...

Product provisioning and reporting issue

We have remediated the underlying cause and the service is fully restored. This incident is now resolved.

Product provisioning and reporting issue

We have remediated the underlying cause and the service is fully restored. This incident is now resolved.

Product provisioning and reporting issue

We have remediated the underlying cause and the service is fully restored. This incident is now resolved.

Connectivity issues in Mumbai Data Center

On March 6, 2019, between 08:46 UTC and 09:01 UTC, customers may have experienced a loss of connectivity or intermittent connectivity when connecting to the ...

Issue pushing policies via Management Console

We have confirmed that this issue has been resolved.

Chennai Data Center Unavailable

We have not seen any further issues in Chennai data center. This incident is now resolved.