Web Security Service Maintenance Announcement

As previously communicated on August 12, 2019, Symantec is performing a service-wide deployment of the Web Security Service release, which started on August 19, 2019, and is completing on September 18, 2019 at approximately 03:00 UTC. Note: For a list of resolved issues that are included in this release, please review the release notes. Visit Symantec Status Symantec Status to sign up for periodic updates and sign up for notifications.

Timing The maintenance window, which started on August 19, 2019, will complete on September 17, 2019. All maintenance will occur between 18:00 and 06:00 local data center time.

Customer Impact The following describes what happens to connected clients, depending on the access method used:

Explicit proxy / Unified Agent / Proxy Forwarding: The service automatically redirects connections to other active resources within the same data center or geographic location. No customer action is required for failover to occur.

IPSec: A brief failover delay may occur as we redirect traffic to other active resources within the data center. No customer action is required for failover to occur.

During the last day of the maintenance window, administrators actively using the WSS Portal may need to re-authenticate.

Service Impact This maintenance will be performed on all service components within the data center. These components will be upgraded in rotation, preserving service at each data center at all times.

Note: There will be no change to access log format.

Reporting Problems If you experience issues following this maintenance, contact Technical Support. Support information is located at https://support.symantec.com/en_US.html or on the main Web Security Service Portal page at https://portal.threatpulse.com/. Please visit Symantec Status for periodic updates and to view the status of the service

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