Complete Ended: 22:00 UTC - 28 September 2019
ClientNet Portal and API Maintenance on September 28, 2019
Symantec is performing maintenance of Email Security.Cloud customer portal ClientNet beginning September 28, 2019, starting at 07:00 UTC, for a duration of 1...
Complete Ended: 18:00 UTC - 28 September 2019
VMware AppDefense Service - Scheduled Maintenance
Please be advised that VMware AppDefense service team engineers will be performing planned maintenance on the Service as part of Platform upgrade. Start Time...
Resolved Ended: 07:45 UTC - 27 September 2019
Portal Unavailable
We are aware that since 07:00 UTC on September 27, 2019, customers are unable to log into the cloud portal. We are currently investigating these errors and w...
Complete Ended: 04:00 UTC - 27 September 2019
CloudSOC Scheduled Maintenance for Global CASB Cloud
Symantec is performing scheduled maintenance on Global CASB Cloud beginning September 26, 2019, starting at 20:00 UTC, for a duration of 8 hours. Impact Duri...
Complete Ended: 22:00 UTC - 26 September 2019
Network Maintenance in Amsterdam (AMS5) Data Center September 23, 2019
Network maintenance will occur in our Amsterdam (AMS5) data center on September 23, 2019 starting 16:00 UTC, and is expected to last up to 6 hours. Impact No...
Network Maintenance September 26, 2019
Network maintenance will occur in our following data centers on September 26, 2019, starting 16:00 UTC, and is expected to last up to 6 hours. Stockholm (BMA...
Resolved Ended: 21:47 UTC - 26 September 2019
Intermittent Portal Login Issue
On September 26, 2019, between 21:30 and 21:47 UTC customers may have experienced delays when logging in to the portal, eventually, returning a “504 gateway ...
Resolved Ended: 21:39 UTC - 26 September 2019
LiveOps - US
Description: LiveOps Backend may take longer than normal to process latest query results uploaded from an endpoint by PSC Sensor. Query results in PSC Dashbo...
Complete Ended: 02:00 UTC - 26 September 2019
AppNeta Performance Manager Service Upgrade
Every two weeks, we deliver the latest updates to AppNeta Performance Manager. For a brief time during this window, you may not be able to log in. The upgrad...
Resolved Ended: 21:57 UTC - 25 September 2019
CB ThreatHunter Search degraded performance
Description: Security Impact: Next Update: 60m We are working diligently to restore the service back to normal performance. We thank you for your patience a...
Complete Ended: 16:45 UTC - 25 September 2019
AppNeta - [Asia Pacific, Australia] Global Monitoring Point Maintenance
Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the Asia Pacific, Australia location. The ...
Resolved Ended: 16:38 UTC - 25 September 2019
Processing slowness in US
We are seeing slow processing of files in the US.
Resolved Ended: 10:10 UTC - 25 September 2019
VMware Skyline Service Availability issue
VMware Skyline Service is experiencing Availability issues. Our engineers are currently investigating the issue with the service disruption and will continue...
Complete Ended: 06:14 UTC - 25 September 2019
VMWare Symphony Production - Scheduled Maintenance
Please be advised that Symphony engineers will be performing maintenance on production service. Start Time: 25, Sep 2019 05:00 UTC End Time: 25, Sep 2019 06:...
Complete Ended: 03:00 UTC - 25 September 2019
Monitoring Point Upgrade
Enterprise monitoring points will be upgraded on September 24, 2019 between 8pm and 11pm ET. This upgrade may result in a gap of up to 15 minutes in Experien...
Resolved Ended: 02:54 UTC - 25 September 2019
AppNeta - RU, Moscow Global Monitoring Point Maintenance
Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the RU, Moscow location. The planned maint...
Resolved Ended: 09:31 UTC - 24 September 2019
VMware Skyline Service is experiencing an Intermittent Availability/Login issue. Our VMware engineers are currently investigating the issue with the service ...
Complete Ended: 04:00 UTC - 24 September 2019
CloudSOC Scheduled Maintenance for EU CASB Cloud
Symantec is performing scheduled maintenance on EU CASB Cloud beginning September 23, 2019, starting at 20:00 UTC, for a duration of 8 hours. Impact During t...
Complete Ended: 02:00 UTC - 24 September 2019
Resolved Ended: 23:25 UTC - 23 September 2019
AppNeta - CN, Shanghai Global Monitoring Point Disruption
We are aware of an issue with the Global Monitoring Points in the CN, Shanghai region that may affect Experience and Delivery monitoring data from this regio...
Complete Ended: 20:00 UTC - 22 September 2019
Planned EU Maintenance on September 22, 2019
On September 22, 2019, at 18:00 UTC, Symantec is performing planned maintenance of Symantec Secure Access Cloud (EU) for a duration of 2 hours. As part of ou...
Resolved Ended: 09:31 UTC - 22 September 2019
CB Defense environments degraded performance (various services)
We are currently investigating an issue which is causing degraded performance in multiple environments and multiple services. We will update as soon as we ha...
Resolved Ended: 00:41 UTC - 22 September 2019
Complete Ended: 14:00 UTC - 21 September 2019
ClientNet Portal and API Maintenance on September 21, 2019
Symantec is performing maintenance of the customer portal ClientNet beginning September 21, 2019, starting at 12:00 UTC, for a duration of 2 hours. Please no...
Complete Ended: 02:00 UTC - 21 September 2019
Scheduled Maintenance for September 20, 2019
Symantec is performing scheduled maintenance of Symantec Endpoint Protection 15 Cloud Console (SEP 15) beginning September 20, 2019, starting at 23:00 UTC, f...
Symantec is performing scheduled maintenance of Symantec Cloud Workload Assurance (CWA) beginning September 20, 2019, starting at 23:00 UTC, for a duration o...
Symantec is performing scheduled maintenance of Symantec Cloud Workload Protection (CWP) beginning September 20, 2019, starting at 23:00 UTC, for a duration ...
Resolved Ended: 00:53 UTC - 21 September 2019
VMware Cloud on AWS - SDDC provisioning failures
VMware Cloud on AWS may experience intermittent failures when provisioning SDDCs and adding hosts/clusters in US-East (N. Virginia). VMware Engineering is ac...
Resolved Ended: 23:16 UTC - 20 September 2019
US datacenter incident
We are currently investigating. We see slow service and high error rates
Resolved Ended: 21:03 UTC - 20 September 2019
Seoul (GMP1) Data Center Unavailable
The Seoul (GMP1) data center is currently unavailable. We are investigating the issue and will provide additional updates as new information becomes availab...
Resolved Ended: 11:51 UTC - 20 September 2019
Beijing (PEK1) Data Center Degraded Performance for Unified Agent Connections
Customer connections to the Beijing (PEK1) data center via Unified Agent are currently experiencing decreased performance or disconnections from the service....
Complete Ended: 18:00 UTC - 19 September 2019
Network Maintenance in Frankfurt (FRA3) Data Center September 17, 2019
Network maintenance will occur in our Frankfurt (FRA3) data center on September 19, 2019 starting 16:00 UTC, and is expected to last up to 2 hours. Impact No...
Resolved Ended: 14:57 UTC - 19 September 2019
AppNeta - IN, Mumbai Global Monitoring Point Disruption
We are aware of an issue with the Global Monitoring Points in the IN, Mumbai region that may affect Experience and Delivery monitoring data from this region....
Resolved Ended: 12:50 UTC - 19 September 2019
Dublin Center (DUB1) Unavailable
On September 19, 2019, between 12:29 UTC and 12:38 UTC customers connecting to the Dublin Data Center (DUB1) may have experienced disconnects from the servic...
Complete Ended: 08:39 UTC - 19 September 2019
Planned Network Insight service upgrade
The Network Insight service is being upgraded for a better experience to users. As part of this activity, the service will not be available. Start Time: Thur...
Complete Ended: 04:00 UTC - 19 September 2019
Scheduled Maintenance for VIP on September 18, 2019
Symantec is performing a planned update of the following components: Authenticator Provisioning Service Authenticator Validation and Management APIs User Val...
Complete Ended: 22:00 UTC - 18 September 2019
Emergency network maintenance
We are upgrading our routers in the US in order to increase capacity. Up to 5 small network outages with a duration of about 1 minute are expected. These sma...
Complete Ended: 04:00 UTC - 18 September 2019
Network Maintenance in Miami (MIA2) Data Center September 17, 2019
Network maintenance will occur in our Miami (MIA2) data center on September 17, 2019 starting 22:00 UTC, and is expected to last up to 6 hours. Impact No imp...
Complete Ended: 03:01 UTC - 18 September 2019
Web Security Service Maintenance Announcement
As previously communicated on August 12, 2019, Symantec is performing a service-wide deployment of the Web Security Service release, which started on August ...
Complete Ended: 16:00 UTC - 17 September 2019
Portal Maintenance for NAM Infrastructure September 17, 2019
Symantec is performing maintenance of EDR Portal in the NAM region beginning September 17, 2019, starting at 04:00 UTC, for a duration of 12 hours. Impact Du...
Complete Ended: 00:47 UTC - 17 September 2019
Skyline scheduled maintenance in Production
Please be advised that VMware Engineers will be performing a scheduled maintenance on the Production environment. Start: 14 Sep 2019 3:30 AM UTC End: 16 Sep...
Resolved Ended: 09:59 UTC - 16 September 2019
Skyline Collector Registration issue for MyVMware Users
The Skyline Collector registration for MyVMware users is failing. VMWare engineers are troubleshooting the issue. Start Time: September 16, 2019 05:30 UTC ...
Complete Ended: 08:30 UTC - 16 September 2019
Planned Americas Maintenance on September 16, 2019
On September 16, 2019, at 06:30 UTC Symantec is performing planned maintenance of Symantec Secure Access Cloud (Americas) for a duration of 2 hours. As part...
Complete Ended: 20:00 UTC - 15 September 2019
Planned EU Maintenance on September 15, 2019
On September 15, 2019, at 18:00 UTC Symantec is performing planned maintenance of Symantec Secure Access Cloud (EU) for a duration of 2 hours. As part of our...
Complete Ended: 06:35 UTC - 15 September 2019
VMware Cloud Services Scheduled Maintenance in Production
Please be advised that VMware Cloud Services support engineers will be performing scheduled maintenance on the Production Environment. Start : September 15,...
Complete Ended: 08:31 UTC - 14 September 2019
Please be advised that VMware Cloud Services support engineers will be performing scheduled maintenance on the Production Environment. Start : September 14,...
Complete Ended: 05:38 UTC - 14 September 2019
Complete Ended: 05:00 UTC - 14 September 2019
Planned Maintenance on September 14, 2019
Symantec is performing a maintenance of Symantec Cloud Marketplace beginning September 14, 2019, starting at 01:00 UTC, for a duration of 4 hours. Impact Dur...
Complete Ended: 23:59 UTC - 13 September 2019
We will be conducting general maintenance to prepare for an upcoming release of the Web Security Service. During this maintenance event all services will rem...
New Data Center in Auckland (AKL2)
The Symantec Web Security Service Team is pleased to announce a new Auckland data center which will replace the current Auckland data center. This new data c...
New Data Center in Helsinki (HEL2)
The Symantec Web Security Service Team is pleased to announce a new Helsinki data center which will replace the current Helsinki data center. This new data c...
Complete Ended: 23:23 UTC - 12 September 2019
Unplanned Maintenance Scheduled for September 12, 2019
Symantec is performing a maintenance of Symantec Cloud Marketplace beginning September 12, 2019, starting at 23:00 UTC, for a duration of 30 minutes. Impact ...
Resolved Ended: 05:26 UTC - 12 September 2019
Washington Data Center (IAD2) Unavailable
On September 12, 2019, between 05:16 UTC and 05:26 UTC customers connecting to the Washington Data Center (IAD2) may have experienced disconnects from the s...
Complete Ended: 04:04 UTC - 12 September 2019
CB Defense 05 Scheduled Maintenance
CB Defense 05 backend may take longer than normal to process latest events uploaded from an endpoint by CB Defense 05 sensor. Events and/or alerts in CB Defe...
Complete Ended: 02:00 UTC - 12 September 2019
Resolved Ended: 20:58 UTC - 11 September 2019
CB Defense 05 Dashboard and Device Service degraded performance
Description: Dashboard: Some elements of CB Defense 05 UI may take longer than normal to populate or fail to load intermittently. CB Defense 05 org Administ...
Resolved Ended: 20:25 UTC - 11 September 2019
AppNeta - Shanghai, CHINA Global Monitoring Point Disruption
We are aware of an issue with the Global Monitoring Points in the Shanghai, CHINA region that may affect Experience and Delivery monitoring data from this re...
Complete Ended: 21:00 UTC - 10 September 2019
Network Maintenance in Tokyo (HND4) Data Center September 10, 2019
Network maintenance will occur in our Tokyo (HND4) data center on September 10, 2019 starting 15:00 UTC, and is expected to last up to 6 hours. Impact No im...
Resolved Ended: 20:37 UTC - 10 September 2019
CB Defense 05 Event Processing Degraded
Description: CB Defense 05 Backend may take longer than normal to process latest events uploaded from an endpoint by CB Defense 05 Sensor. Events and/or Aler...
Complete Ended: 18:00 UTC - 10 September 2019
Network Maintenance in Munich (MUC1) Data Center September 10, 2019
Network maintenance will occur in our Munich (MUC1) data center on September 10, 2019, starting 16:00 UTC, and is expected to last up to 2 hours. Impact No ...
Complete Ended: 04:00 UTC - 10 September 2019
Unplanned Network Maintenance in Turin (TRN1) Data Center September 10, 2019
Network maintenance is occurring in our Turin (TRN1) data center on September 10, 2019, that started at 00:00 UTC, and is expected to last up to 4 hours. Im...
Complete Ended: 02:00 UTC - 10 September 2019
Resolved Ended: 22:53 UTC - 9 September 2019
CB Defense 05 Device Services degraded performance
Description: We are aware of a problem in the CB Defense 05 backend which can manifest itself as an intermittent installation or registration failure. The is...
Resolved Ended: 19:06 UTC - 9 September 2019
Cloud Console Portal Login Errors
We are aware customers may be experiencing login errors when attempting to log into the management portal. We are currently investigating these errors and wi...
Portal Login Errors
Complete Ended: 15:00 UTC - 9 September 2019
Maintenance for NAM Service on September 9, 2019
Symantec is performing maintenance of Email Security.Cloud service in the NAM region beginning September 9, 2019, starting at 09:00 UTC, for a duration of 6 ...
Resolved Ended: 04:27 UTC - 9 September 2019
Turin (TRN1) Data Center Unavailable
On September 9, 2019, between 3:57 UTC and 04:27 UTC, customers connecting to the Turin Data Center (TRN1) may have experienced disconnects from the service....
Complete Ended: 20:30 UTC - 8 September 2019
Planned EU Maintenance on September 8, 2019
On September 8, 2019, at 18:30 UTC Symantec is performing planned maintenance of Symantec Secure Access Cloud (EU) for a duration of 2 hours. As part of our ...
Complete Ended: 14:30 UTC - 8 September 2019
Web Isolation Maintenance September 8, 2019
Maintenance will be performed on the Web Isolation Service starting September 8, 2019 at 04:30 UTC, and is expected to last up to 10 hours. Customer Impact ...
Resolved Ended: 11:16 UTC - 8 September 2019
VMware Cloud Dependent Services Availability Issue
VMware Cloud Services Console is experiencing Availability issues. We are currently investigating the issue with the service disruption and will provide an u...
Complete Ended: 11:00 UTC - 8 September 2019
AppNeta - US, Los Angeles Global Monitoring Point Maintenance
Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the US, Los Angeles location. The planned ...
Complete Ended: 19:56 UTC - 7 September 2019
Skyline Service Scheduled Maintenance
VMware Engineers will be performing scheduled maintenance on the production environment. During this maintenance, the Skyline Log Assist will be impacted. St...
Complete Ended: 08:02 UTC - 6 September 2019
Planned Network Insight service upgrade will cause the service to be unavailable.
The Network Insight service is being upgraded for a better experience to users. As part of this activity, there can be an impact on service availability. Sta...
Complete Ended: 04:00 UTC - 6 September 2019
Scheduled Maintenance for Global CASB Cloud
Symantec is performing scheduled maintenance on Global CASB Cloud beginning September 5, 2019, starting at 20:00 UTC, for a duration of 8 hours. Impact Durin...
Complete Ended: 02:30 UTC - 5 September 2019
AppNeta - Sao Paulo Global Monitoring Point Maintenance
Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the Sao Paulo location. The planned mainte...
Complete Ended: 07:30 UTC - 4 September 2019
AppNeta - BR, Rio de Janeiro Global Monitoring Point Maintenance
Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the BR, Rio de Janeiro location. The plann...
Complete Ended: 04:00 UTC - 4 September 2019
Scheduled Maintenance for EU CASB Cloud
Symantec is performing scheduled maintenance on EU CASB Cloud beginning September 3, 2019, starting at 20:00 UTC, for a duration of 8 hours. Impact During th...
Complete Ended: 11:39 UTC - 3 September 2019
VMware Cloud on AWS Production Service Scheduled Maintenance
Please be advised that the VMware Cloud on AWS will perform a scheduled maintenance in the Production environment. Start Time: Tuesday, 3 September 2019, 11:...
Resolved Ended: 11:19 UTC - 3 September 2019
Madrid (MCV1) Data Center degraded performance
Customer connections to the Madrid (MCV1) Data Center data center may experience decreased performance or disconnects from the service. We are currently inve...
Resolved Ended: 10:08 UTC - 3 September 2019
VMware Cloud Services Console is experiencing Intermittent Availability issues. We are currently investigating the issue with the service disruption and will...
Resolved Ended: 01:21 UTC - 3 September 2019
AppNeta - RS, Belgrade Global Monitoring Point Disruption
We are aware of an issue with the Global Monitoring Points in the RS, Belgrade region that may affect Experience and Delivery monitoring data from this regio...
Complete Ended: 08:30 UTC - 2 September 2019
Planned Americas Maintenance on September 2, 2019
On September 2, 2019, at 06:30 UTC Symantec is performing planned maintenance of Symantec Secure Access Cloud (Americas) for a duration of 2 hours. As part o...
Complete Ended: 20:30 UTC - 1 September 2019
Planned EU Maintenance on September 1, 2019
On September 1, 2019, at 18:30 UTC Symantec is performing planned maintenance of Symantec Secure Access Cloud (EU) for a duration of 2 hours. As part of our ...