Web Security Service Maintenance Announcement

We will be conducting general maintenance to implement a number of improvements to security and customer experience of the Web Security Service. During this maintenance event all services will remain operational and available.

The maintenance window will run from March 19, 2020, with an estimated completion date of April 10, 2020. All maintenance will occur between 18:00 and 06:00 local data center time.

Impact The following describes what happens to connected clients, depending on access method used:

Explicit proxy / Unified Agent / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action.

IPSec: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action.

If you experience issues following this maintenance, contact Technical Support. Support information is located at https://support.broadcom.com/security or on the main Web Security Service Portal page at https://portal.threatpulse.com/.

Please visit WSS Status for periodic updates and to see other status of the service.

Schedule

Start Date: March 19, 2020, at 18:00 UTC

End Date: April 10, 2020, at 06:00 UTC

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