April 2020

Resolved Ended: 15:03 UTC - 30 April 2020

London (GGBLR2) Data Center Unified Agent Connection Issue

We are currently investigating an issue in the London (GGBLR2) Data Center where customers using Unified Agent (UA) are unable to connect. We will provide an...

Resolved Ended: 12:44 UTC - 30 April 2020

Hong Kong (GCNHK) IPSec Connections Decreased Performance

We are currently investigating an issue in the Hong Kong (GCNHK) data center where customers’ IPSec connections may experience decreased performance. We will...

Resolved Ended: 12:27 UTC - 30 April 2020

EMEA Quarantine release issue

We are aware that some customers may experience an issue relating to releasing emails from the quarantine. We are currently investigating this issue and will...

Complete Ended: 06:00 UTC - 30 April 2020

Email Security.Cloud Unplanned Maintenance for NAM and EMEA Infrastructure on April 29, 2020

Symantec, a division of Broadcom, is performing unplanned maintenance of Email Security.Cloud NAM and EMEA Infrastructure beginning April 29, 2020, starting ...

Resolved Ended: 04:26 UTC - 30 April 2020

VMware Cloud on AWS SDDC Availability issue

VMware Cloud on AWS SDDC is experiencing Availability issues. We are currently investigating the issue with the service disruption and will provide an additi...

Complete Ended: 03:00 UTC - 30 April 2020

Web Security Service Announcement - Hong Kong (HKG2) Data Center Migration

As part of the previously announced to Google Cloud Platform (GCP), the Hong Kong (HKG2), WSS site will be migrated on April 29, 2020 starting at 15:00 UTC. ...

Intelligence Services / WebFilter

Complete Ended: 00:00 UTC - 30 April 2020

Upcoming Changes to Portal Login

What's Happening? As a result of the Broadcom Inc. acquisition of the Symantec Enterprise Security Business in November 2019, all remaining Symantec NSL Acco...

Complete Ended: 00:00 UTC - 30 April 2020

Upcoming Changes to Portal Login

What's Happening? As a result of the Broadcom Inc. acquisition of the Symantec Enterprise Security Business in November 2019, all remaining Symantec NSL Acco...

DLP Cloud

Symantec Endpoint Protection Mobile Symantec Endpoint Security Complete

Complete Ended: 00:00 UTC - 30 April 2020

Upcoming Changes to Portal Login

What's Happening? As a result of the Broadcom Inc. acquisition of the Symantec Enterprise Security Business in November 2019, all remaining Symantec NSL Acco...

Complete Ended: 15:27 UTC - 29 April 2020

Update to Sydney, Australia (SYD1) Data Center Migration

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Resolved Ended: 08:57 UTC - 29 April 2020

Policy Update And New Location Creation Issue

Customers are currently unable to add locations or update policies within the Web Security Service Cloud Portal. We are investigating this issue and will pro...

Complete Ended: 06:00 UTC - 29 April 2020

Email Security.Cloud Unplanned Maintenance for NAM Infrastructure on April 29, 2020

Symantec, a division of Broadcom, is performing unplanned maintenance of Email Security.Cloud NAM Infrastructure beginning April 29, 2020, starting at 02:00 ...

Complete Ended: 06:00 UTC - 29 April 2020

Web Security Service Announcement - Scheduled Maintenance London, UK (GGBLR) Data Center

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Complete Ended: 05:00 UTC - 29 April 2020

Web Security Service Announcement - Milan, Italy (GITMI) Data Center Migration

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Complete Ended: 01:43 UTC - 29 April 2020

CB Defense 01 Scheduled Maintenance

During this maintenance period all PSC backend services (CB Defense 01, Threat Hunter - US, LiveOps - US) may be unavailable. However, any data sent to the...

Resolved Ended: 18:12 UTC - 28 April 2020

CB Defense 05 Device Policy Change Issue

Description: Policy changes for sensors made through the UI may not be reflected on the sensor. Security Impact: Sensors may not have most recent policy cha...

VMware Lastline ATP Cloud

Resolved Ended: 17:43 UTC - 28 April 2020

Lastline US analysis service analysis slowdown

A fix has been implemented and we are monitoring the results.

Resolved Ended: 11:43 UTC - 28 April 2020

Software Download Licensing Unreachable

We are aware of an issue with downloading software from the Web Security Service Portal. We are currently investigating the issue and will provide additional...

Resolved Ended: 11:39 UTC - 28 April 2020

Cloud Portal Intermittently Unavailable

We are aware of an issue with the Web Security Service Cloud Portal being intermittently unavailable. During this time, customers may experience intermittent...

Complete Ended: 08:00 UTC - 28 April 2020

Email Security.Cloud Unplanned Maintenance for EMEA Infrastructure on April 28, 2020

Symantec, a division of Broadcom, is performing unplanned maintenance of Email Security.Cloud EMEA Infrastructure beginning April 27, 2020, starting at 18:00...

Resolved Ended: 03:36 UTC - 28 April 2020

Email Delivery Issue in EMEA Region

We are aware of a small subset of customers provisioned on the EMEA based infrastructure experiencing issues sending emails. We are investigating this issue ...

Complete Ended: 01:30 UTC - 28 April 2020

Web Security Service Announcement - Chennai Data Center Migration

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Complete Ended: 00:45 UTC - 28 April 2020

WSS Unplanned Maintenance of the Sync API Service April 27, 2020

Symantec, a division of Broadcom, will be performing unplanned maintenance of the Sync API service on April 27, 2020, starting at 20:45 UTC, and is expected ...

Complete Ended: 00:00 UTC - 28 April 2020

Web Security Service Announcement - Chennai (MAA1) IP network

As part of the previously announced migration to Google Cloud Platform (GCP), Broadcom Web Security Service will add two new IP networks for the Chennai (MAA...

Resolved Ended: 22:44 UTC - 27 April 2020

US Quarantine release issue

We are aware that some customers may experience an issue relating to releasing emails from the quarantine. We are currently investigating this issue and will...

Resolved Ended: 17:35 UTC - 27 April 2020

Cloud Portal Intermittently Unavailable

On April 27, 2020, between 15:30 UTC and 16:30 UTC, some customers May have experienced intermittent issues accessing the Web Security Service Cloud Portal. ...

Resolved Ended: 14:22 UTC - 27 April 2020

VMware Cloud on AWS SDDC Functionality issue

VMware Cloud on AWS SDDC is experiencing Functionality issues. We are currently investigating the issue with the service disruption and will provide an addit...

Resolved Ended: 11:00 UTC - 27 April 2020

Cloud Portal Intermittently Unavailable

On April 27, 2020, between 09:15 UTC and 12:00 UTC, some customers were having intermittent issues accessing the Web Security Service Cloud Portal. The unde...

Complete Ended: 08:30 UTC - 27 April 2020

Secure Access Cloud Planned US Maintenance on April 27, 2020

On April 27, 2020, at 06:30 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (US) for a duration of 2...

Resolved Ended: 07:52 UTC - 27 April 2020

WSS Cloud Portal Unavailable

The Web Security Service Cloud Portal is currently unavailable. We are working on resolving this issue on priority. We will provide additional updates as new...

Complete Ended: 22:00 UTC - 26 April 2020

Google Cloud Platform Migration – Post Migration Expectations

Symantec, a division of Broadcom, is performing scheduled maintenance of Email Security.Cloud ClientNet management portal between April 18, 2020 and April 19...

Complete Ended: 20:00 UTC - 26 April 2020

Secure Access Cloud Planned EU Maintenance on April 26, 2020

On April 26, 2020 at 18:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (EU) for a duration of 2 ...

Complete Ended: 19:00 UTC - 26 April 2020

Updated: Planned Network Maintenance Notice Middlesex, UK April 26, 2020

Updated Schedule Scheduled network maintenance will occur in the Middlesex, UK (LHR1) WSS data center on April 26, 2020, starting at 14:00 UTC and is expecte...

Complete Ended: 19:00 UTC - 26 April 2020

Updated: Planned Network Maintenance Notice Sydney, Australia (SYD1) April 26, 2020

Updated Schedule Scheduled network maintenance will occur in the Sydney, Australia (SYD1) WSS data center on April 26, 2020, starting at 14:00 UTC and is exp...

Complete Ended: 19:00 UTC - 26 April 2020

Email Security.Cloud Unplanned Maintenance for NAM Infrastructure on April 26, 2020

Symantec, a division of Broadcom, is performing unplanned maintenance of Email Security.Cloud NAM Infrastructure beginning April 26, 2020, starting at 14:00 ...

Complete Ended: 01:00 UTC - 26 April 2020

Email Security.Cloud Unplanned Maintenance for EMEA Infrastructure on April 25, 2020

Symantec, a division of Broadcom, is performing unplanned maintenance of Email Security.Cloud EMEA Infrastructure beginning April 25, 2020, starting at 14:00...

Complete Ended: 14:00 UTC - 25 April 2020

Email Security.Cloud ClientNet Portal and API Maintenance on April 25, 2020

Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning April 25, 2020, starting at 12:00 UTC, for a duration ...

Complete Ended: 12:40 UTC - 25 April 2020

Web Security Service - Upcoming Scheduled Maintenance Notice Shanghai (SHA1) April 24, 2020

Scheduled maintenance will occur in the Shanghai (SHA1) WSS data center on April 24, 2020, starting at 11:00 UTC (April 24, 2020, 19:00 local time) and is ex...

Complete Ended: 11:00 UTC - 25 April 2020

Update to Miami, Florida (MIA2) Data Center Migration

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Resolved Ended: 02:04 UTC - 25 April 2020

Mumbai (GINMU) Data Center Unavailable

The Mumbai (GINMU) data center is currently unavailable. We are investigating the issue and will provide additional updates as new information becomes availa...

Complete Ended: 22:00 UTC - 24 April 2020

Update to Osaka, Japan (KIX1) Data Center Migration

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Complete Ended: 18:55 UTC - 24 April 2020

Planned Network Maintenance Notice Sydney, Australia (SYD1) April 22, 2020

Scheduled network maintenance will occur in the Sydney, Australia (SYD1) WSS data center on April 22, 2020, starting at 14:00 UTC and is expected to last up ...

Complete Ended: 18:55 UTC - 24 April 2020

Planned Network Maintenance Notice Middlesex, UK April 24, 2020

Scheduled network maintenance will occur in the Middlesex, UK (LHR1) WSS data center on April 22, 2020, starting at 14:00 UTC and is expected to last up to 5...

Complete Ended: 18:00 UTC - 24 April 2020

Upcoming Scheduled Maintenance Notice Tel Aviv, Israel (TLV1) April 24, 2020

Planned Network Maintenance Notice Scheduled network maintenance will occur in the Tel Aviv, Israel (TLV1) WSS data center on April 24, 2020 starting at 16:...

Resolved Ended: 15:33 UTC - 24 April 2020

WSS - Reporting Service Issue

Since April 23, 2020, at 21:38 UTC, Reporting service in the US is experiencing an outage. While the Reporting service is still working, the data is not bein...

Resolved Ended: 11:44 UTC - 24 April 2020

VMware Cloud Services Functionality issue

VMware Cloud Service is experiencing an intermittent issue for some of the API calls. VMware engineering team is working to fix the problem. Users trying to...

Resolved Ended: 11:38 UTC - 24 April 2020

Secure Access Cloud US Connectivity issue

We are aware that some US customers may be experiencing connectivity issues. We are currently investigating this issue and will provide updates as new inform...

Resolved Ended: 09:25 UTC - 24 April 2020

CB Defense Event Processing Delays

CB Defense 06 Backend may take longer than normal to process latest events uploaded from an endpoint by CB Defense Sensor. Events and/or Alerts in CB Defense...

Resolved Ended: 08:37 UTC - 24 April 2020

Mumbai (GINMU) Data Center Unavailable

As of 08:05 UTC the Mumbai (GINMU) data center is unavailable. We are investigating the issue and will provide additional updates as new information becomes ...

Resolved Ended: 07:53 UTC - 24 April 2020

WSS - Web Isolation Interconnect Service Issue

We are aware that the Web Isolation Interconnect Service may be unavailable for a subset of customers. We are investigating the issue and will provide additi...

Complete Ended: 05:00 UTC - 24 April 2020

Update to Madrid, Spain (MCV1) Data Center Migration

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Complete Ended: 04:00 UTC - 24 April 2020

Update to Sao Paulo, Brazil (GBRSP) Data Center Migration

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Complete Ended: 04:00 UTC - 24 April 2020

Scheduled Maintenance for VIP on April 23, 2020

Symantec, a division of Broadcom, is performing a routine maintenance starting on April 23, 2020, at 20:00 UTC of the following components: Authenticator Va...

Complete Ended: 00:28 UTC - 24 April 2020

VMware Tanzu - Scheduled Maintenance

Please be advised that VMware Tanzu Service Mesh engineers will perform maintenance on the production environment as part of an upgrade. Start Time: April ...

Intelligence Services / WebFilter

Complete Ended: 00:01 UTC - 24 April 2020

Updates to Critical WebPulse Service Endpoint

On April 24th, 2020 at 0:00 UTC, all WebPulse Services will be migrating from Symantec/NortonLifelock hosted infrastructure to Broadcom infrastructure. While...

Resolved Ended: 20:37 UTC - 23 April 2020

WSS - Reporting Service Issue

Since April 21, 2020, at 17:25 UTC, Reporting service in the US is experiencing an outage. While the reporting service is still working, the data is not bein...

Resolved Ended: 15:17 UTC - 23 April 2020

Monitoring point connectivity issue

We have detected an issue with enterprise monitoring point connectivity which results in missing monitoring data and alert loss for some customers on the APP...

Complete Ended: 10:35 UTC - 23 April 2020

Email Security.Cloud Unplanned Maintenance for EMEA Infrastructure on April 23, 2020

Symantec, a division of Broadcom, is performing unplanned maintenance of Email Security.Cloud EMEA Infrastructure beginning April 22, 2020, starting at 18:00...

Complete Ended: 10:20 UTC - 23 April 2020

Email Security.Cloud Unplanned Maintenance for NAM Infrastructure on April 23, 2020

Symantec, a division of Broadcom, is performing unplanned maintenance of Email Security.Cloud NAM Infrastructure beginning April 23, 2020, starting at 10:00 ...

Complete Ended: 10:00 UTC - 23 April 2020

AppNeta - PT, Lisbon Global Monitoring Point Emergency Maintenance

Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the PT, Lisbon location. The emergency mai...

Complete Ended: 08:00 UTC - 23 April 2020

Portal Maintenance April 23, 2020

Symantec a division of Broadcom, is performing maintenance of Symantec Integrated Cyber Defense Manager (ICDM) Portal beginning April 23, 2020, starting at 0...

Complete Ended: 05:01 UTC - 23 April 2020

Update to Paris, France Data Center Migration

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Complete Ended: 04:28 UTC - 23 April 2020

Web Security Service Announcement - Miami Data Center Migration

As part of the previously announced migration to Google Cloud Platform (GCP), the Miami, Florida WSS site will be migrated on April 24, 2020 starting at 20:...

Complete Ended: 04:06 UTC - 23 April 2020

Web Security Service Announcement - Osaka Data Center Migration

As part of the previously announced migration to Google Cloud Platform (GCP), the Osaka, Japan WSS site will be migrated on April 24, 2020 starting at 14:00...

Resolved Ended: 03:56 UTC - 23 April 2020

Mumbai (GINMU) Data Center Unavailable

On April 23, 2020, between 04:10 UTC, and 06:05 UTC, customers connecting to the Mumbai (GINMU) Data Center may have experienced disconnects from the service...

Resolved Ended: 03:56 UTC - 23 April 2020

Helsinki (GFIHE) Data Center Unavailable

On April 23, 2020, between 02:26 UTC, and 03:01 UTC, customers connecting to the Helsinki (GFIHE) Data Center may have experienced decreased performance or d...

Complete Ended: 03:35 UTC - 23 April 2020

Web Security Service Announcement - Sydney Data Center Migration

As part of the previously announced migration to Google Cloud Platform (GCP), the Sydney, Australia (SYD1) WSS site will be migrated on April 22, 2020, start...

Complete Ended: 03:28 UTC - 23 April 2020

Web Security Service Announcement - Capacity Expansion for Sao Paulo (GBRSP) Data Center

As part of the previously announced migration to Google Cloud Platform (GCP), additional capacity will be added to the Sao Paulo, Brazil (GBRSP) site on Ap...

Resolved Ended: 03:26 UTC - 23 April 2020

CB Defense 01,05,06

Description: CB Defense 01,05, and 06 Backend may take longer than normal to process latest events uploaded from an endpoint by CB Defense Sensor. Events and...

Complete Ended: 02:23 UTC - 23 April 2020

Web Security Service Announcement - Madrid, Spain (MCV1) Data Center Migration

As part of the previously announced migration to Google Cloud Platform (GCP), the Madrid, Spain (MCV1) WSS site will be migrated on April 23, 2020 starting ...

Complete Ended: 02:00 UTC - 23 April 2020

AppNeta Performance Manager Service Upgrade

Every two weeks, we deliver the latest updates to AppNeta Performance Manager. For a brief time during this window, you may not be able to log in. The upgrad...

Complete Ended: 01:20 UTC - 23 April 2020

Planned Network Insight Service Upgrade

The Network Insight service is being upgraded for a better experience to users. As part of this activity, the service will be briefly unavailable. Start Ti...

Resolved Ended: 23:48 UTC - 22 April 2020

CB Defense Backend Degradation

We've identified an issue impacting the CB Defense backend. We are currently working on a fix for this issue. Next Update: 4 hours or upon earlier status cha...

Complete Ended: 22:13 UTC - 22 April 2020

CB Defense NRT Scheduled Maintenance

During this maintenance period all PSC backend services (CB Defense NRT, Threat Hunter - APJ, LiveOps - APJ) may be unavailable. However, any data sent to ...

Complete Ended: 22:06 UTC - 22 April 2020

Web Security Service Announcement - Paris, France Data Center Migration

As part of the previously announced migration to Google Cloud Platform (GCP), the Paris, France (ORY1) WSS site will be migrated on April 22, 2020 starting a...

Complete Ended: 22:02 UTC - 22 April 2020

Update to Paris, France Data Center Migration

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Resolved Ended: 18:25 UTC - 22 April 2020

Mumbai (GINMU) Data Center Unavailable

The Mumbai (GINMU) data center is currently unavailable. We are investigating the issue and will provide additional updates as new information becomes availa...

Resolved Ended: 17:04 UTC - 22 April 2020

Seattle (SEA1) Data Center Unavailable

As a result of the maintenance last night, Seattle (SEA1) data center is inadvertently unavailable. We are investigating the issue and will provide additiona...

Resolved Ended: 13:29 UTC - 22 April 2020

Sao Paulo (GRU1) Data Center Degraded Performance

On April 22, 2020, between 13:24 UTC and 13:29 UTC customer connecting via Sao Paulo (GRU1) data center may have experienced decreased performance or disconn...

Complete Ended: 13:00 UTC - 22 April 2020

Email Security.Cloud Unplanned Maintenance for NAM Infrastructure on April 22, 2020

Symantec, a division of Broadcom, is performing unplanned maintenance of Email Security.Cloud NAM Infrastructure beginning April 22, 2020, starting at 10:00 ...

Resolved Ended: 12:30 UTC - 22 April 2020

Mexico (MEX1) Data Center Unavailable

The Mexico (MEX1) data center is currently unavailable. We are investigating the issue and will provide additional updates as new information becomes availab...

Resolved Ended: 19:18 UTC - 21 April 2020

Email Delays in NAM Region

Between 11:10 and 12:35 UTC, customers provisioned on NAM based infrastructure may have experienced delays sending or receiving emails. In addition, a small ...

Resolved Ended: 17:34 UTC - 21 April 2020

VMware Cloud Services Console Intermittent Availability issue

VMware Cloud Services Console is experiencing Intermittent Availability issues. We are currently investigating the issue with the service disruption and will...

Complete Ended: 15:55 UTC - 21 April 2020

CB Defense NRT Scheduled Maintenance

During this maintenance period all PSC backend services (CB Defense NRT, Threat Hunter - APJ, LiveOps - APJ) may be unavailable. However, any data sent to ...

Resolved Ended: 14:48 UTC - 21 April 2020

CB Defense 05 Event Processing Degraded

Description: CB Defense 05 Backend may take longer than normal to process latest events uploaded from an endpoint by CB Defense 05 Sensor. Events and/or Aler...

Complete Ended: 13:00 UTC - 21 April 2020

Email Security.Cloud Unplanned Maintenance for NAM Infrastructure on April 21, 2020

Symantec, a division of Broadcom, is performing unplanned maintenance of Email Security.Cloud NAM Infrastructure beginning April 21, 2020, starting at 10:00 ...

Complete Ended: 11:35 UTC - 21 April 2020

VMware Cloud Provider Hub - Scheduled Maintenance

Please be advised that VMware Cloud Provider Hub engineers will be performing maintenance on the service as part of Platform upgrade. Start Time: April 21,...

Complete Ended: 08:00 UTC - 21 April 2020

Web Security Service Announcement - Capacity Expansion for Seattle, Washington (GUSSE) Data Center

As part of the previously announced migration to Google Cloud Platform (GCP), additional capacity will be added to the Seattle, Washington (GUSSE) site on A...

Complete Ended: 02:00 UTC - 21 April 2020

AppNeta Performance Manager Service Upgrade

Every two weeks, we deliver the latest updates to AppNeta Performance Manager. For a brief time during this window, you may not be able to log in. The upgrad...

Complete Ended: 01:30 UTC - 21 April 2020

Web Security Service Announcement - Mumbai Data Center Migration

As part of the previously announced migration to Google Cloud Platform (GCP), the Mumbai, India WSS site will be migrated on April 20, 2020 starting at 13:3...

Complete Ended: 00:00 UTC - 21 April 2020

Web Security Service Announcement - Seattle (GUSSE) IP network

As part of the previously announced migration to Google Cloud Platform (GCP), Broadcom Web Security Service will add a new IP network for the new Seattle (GU...

Complete Ended: 00:00 UTC - 21 April 2020

Web Security Service Announcement - Mumbai (BOM1) IP network

As part of the previously announced migration to Google Cloud Platform (GCP), Broadcom Web Security Service will add new IP networks for the new Mumbai, Ind...

Complete Ended: 00:00 UTC - 21 April 2020

Web Security Service Announcement - United Arab Emirates (GAEDX) IP network

Service Statement The Broadcom Web Security Service will add a new IP network for a new United Arab Emirates data center designated (“GAEDX”) data center on ...

Complete Ended: 21:16 UTC - 20 April 2020

VMware vRealize Log Insight Cloud - Scheduled Maintenance

Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade. Start Time: A...

Resolved Ended: 16:27 UTC - 20 April 2020

WSS - San Jose (GUSSC) Data Center Unavailable

On April 20, 2020, between 15:55 UTC, and 16:13 UTC, customers connecting to the San Jose (GUSSC) Data Center may have experienced disconnects from the serv...

Complete Ended: 18:13 UTC - 19 April 2020

Email Security.Cloud ClientNet Portal and API Maintenance on April 18, 2020

Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning April 18, 2020, starting at 01:00 UTC, for a duration ...

Complete Ended: 16:34 UTC - 19 April 2020

VMware vRealize Log Insight Cloud - Scheduled Maintenance

Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade. Start Time: A...

Complete Ended: 16:00 UTC - 19 April 2020

Secure Access Cloud Planned EU and US Maintenance on April 19, 2020

On April 19, 2020, at 13:30 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (EU and US) for a durati...

Resolved Ended: 06:20 UTC - 19 April 2020

VMware Cloud Services Login Issues

Identified : VMware Cloud Services experienced intermittent Cloud console access issues. VMWare Engineering team has been engaged in service restoration. Cu...

Complete Ended: 12:05 UTC - 18 April 2020

VMware Cloud Services - Scheduled Maintenance

Please be advised that VMware Cloud Services engineers will be performing maintenance on the service. Start Time: April 18, 2020 11:00 UTC End Time: April...

Complete Ended: 06:50 UTC - 18 April 2020

VMware Tanzu - Scheduled Maintenance

Please be advised that VMware Tanzu engineers will be performing maintenance on the service as part of Platform upgrade. Start Time: April 17, 2020 21:00 U...

Complete Ended: 05:00 UTC - 18 April 2020

Web Security Service Announcement - Copenhagen, Denmark Data Center Migration

Service Statement As part of the previously announced migration to Google Cloud Platform (GCP), the Copenhagen, Denmark WSS site will be migrated on April 1...

Complete Ended: 04:00 UTC - 18 April 2020

Web Security Service Announcement - Bucharest, Romania Data Center Migration

Service Statement As part of the previously announced migration to Google Cloud Platform (GCP), the Bucharest, Romania WSS site will be migrated on April 17...

Resolved Ended: 01:25 UTC - 18 April 2020

CB ThreatHunter US Event & Watchlist Processing degraded performance

Event data and watchlist detection may be delayed. Your endpoints are still being monitored for activity, but visibility of event data may be temporarily del...

Resolved Ended: 21:06 UTC - 17 April 2020

Email Delays in NAM Region

We are aware of customers provisioned on NAM based infrastructure experiencing delays sending or receiving emails. We will deliver queued email following our...

Complete Ended: 20:17 UTC - 17 April 2020

Network Maintenance

We will be performing network maintenance on Friday, April 17th. During this time period there will be a series of 2-4 interruptions as we failover between ...

Resolved Ended: 19:29 UTC - 17 April 2020

San Jose (GUSSC) Data Center Unavailable

The San Jose (GUSSC) data center is currently unavailable. We are investigating the issue and will provide additional updates as new information becomes avai...

Resolved Ended: 16:15 UTC - 17 April 2020

WSS - Seoul (GKRSE) Data Center Unavailable

On April 17, 2020, between 11:53 UTC, and 15:45 UTC, customers connecting to the Seoul (GKRSE) Data Center may have experienced disconnects from the service....

Complete Ended: 14:00 UTC - 17 April 2020

Web Security Service Announcement - San Jose Data Center Migration

Upcoming Scheduled Maintenance Notice As part of the previously announced migration to Google Cloud Platform (GCP), the San Jose WSS site will be migrated o...

Resolved Ended: 13:30 UTC - 17 April 2020

EU and US Quarantine Portal password reset issue

We are aware that customers may experience issues when attempting to reset their Email Security.cloud Quarantine (EU and US) portal password and in some case...

Complete Ended: 12:00 UTC - 17 April 2020

AppNeta - Vietnam, Hanoi Global Monitoring Point Maintenance

Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the Vietnam, Hanoi location. The planned m...

Complete Ended: 08:30 UTC - 17 April 2020

VMware Skyline - Scheduled Maintenance

Please be advised that VMware Skyline engineers will be performing maintenance on the production environment. Data collection will not be impacted. Start T...

Complete Ended: 05:00 UTC - 17 April 2020

Web Security Service Announcement - Oslo Data Center Migration

Upcoming Scheduled Maintenance Notice As part of the previously announced migration to Google Cloud Platform (GCP), the Oslo WSS site will be migrated on Ap...

Complete Ended: 05:00 UTC - 17 April 2020

Web Security Service Announcement - Zurich Data Center Migration

Upcoming Scheduled Maintenance Notice As part of the previously announced migration to Google Cloud Platform (GCP), the Zurich WSS site will be migrated on A...

Complete Ended: 04:00 UTC - 17 April 2020

CloudSOC Scheduled Maintenance for Global CASB Cloud

Broadcom is performing scheduled maintenance on Global CASB Cloud beginning April 16, 2020, starting at 20:00 UTC, for a duration of 8 hours. Impact During t...

CloudSOC CASB

Complete Ended: 04:00 UTC - 17 April 2020

AppNeta - Germany, Munich Global Monitoring Point Maintenance

Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the Germany, Munich location. The planned ...

Complete Ended: 02:00 UTC - 17 April 2020

Web Security Service - Upcoming Scheduled Maintenance Announcement Seattle (GUSSE)

Scheduled maintenance will occur in the Seattle (GUSSE) WSS data center on April 17, 2020 starting at 01:00 UTC and is expected to last up to 1 hour. Impact ...

Complete Ended: 18:47 UTC - 16 April 2020

Email Security.Cloud Unplanned Maintenance for NAM Infrastructure on April 16, 2020

Symantec, a division of Broadcom, is performing unplanned maintenance of Email Security.Cloud NAM Infrastructure beginning April 16, 2020, starting at 09:00 ...

Complete Ended: 16:00 UTC - 16 April 2020

Web Security Service - Upcoming Scheduled Maintenance Announcement Taiwan (GTWTA)

Scheduled maintenance will occur in the Taiwan (GTWTA) WSS data center on April 16, 2020 starting at 15:00 UTC and is expected to last up to 1 hour. Impact T...

Resolved Ended: 14:39 UTC - 16 April 2020

VMware Cloud Services Availability issue

VMware Cloud Services is experiencing Availability issues. We are currently investigating the issue with the service disruption and will provide an additiona...

Resolved Ended: 11:30 UTC - 16 April 2020

WSS - Seoul (GKRSE) Data Center Unavailable

On April 16, 2020, between 5:25 UTC, and 18:27 UTC, customers connecting to the Seoul (GKRSE) Data Center may have experienced disconnects from the service. ...

Resolved Ended: 11:00 UTC - 16 April 2020

WSS - London (GGBLR) Data Center Unavailable

On April 16, 2020, between 5:17 UTC, and 18:37 UTC, customers connecting to the London(GGBLR) Data Center may have experienced disconnects from the service. ...

Complete Ended: 04:00 UTC - 16 April 2020

Web Security Service Announcement - Helsinki Data Center Migration

Upcoming Scheduled Maintenance Notice As part of the previously announced migration to Google Cloud Platform (GCP), the Helsinki WSS site will be migrated o...

Complete Ended: 03:00 UTC - 16 April 2020

Web Security Service Announcement - Auckland Data Center Migration

Upcoming Scheduled Maintenance Notice As part of the previously announced migration to Google Cloud Platform (GCP), the Auckland WSS site will be migrated o...

Resolved Ended: 02:25 UTC - 16 April 2020

AppNeta - PT, Lisbon Global Monitoring Point Disruption

We are aware of an issue with the Global Monitoring Points in PT, Lisbon region that may affect Experience and Delivery monitoring data from this region. Ou...

Complete Ended: 13:00 UTC - 15 April 2020

Email Security.Cloud Unplanned Maintenance for NAM Infrastructure on April 15, 2020

Symantec, a division of Broadcom, is performing unplanned maintenance of Email Security.Cloud NAM Infrastructure beginning April 15 2020, starting at 10:00 U...

Complete Ended: 11:00 UTC - 15 April 2020

Web Security Service Announcement - Toronto Data Center Migration

Upcoming Scheduled Maintenance Notice As part of the previously announced previously announced migration to Google Cloud Platform (GCP), the Toronto WSS sit...

Resolved Ended: 08:27 UTC - 15 April 2020

Zurich (ZRH2) Data Center Decreased Performance

On April 15, 2020, between 09:20 UTC, and 09:27 UTC, customers connecting to the Zurich (ZRH2) Data Center may have experienced decreased performance or disc...

Complete Ended: 05:00 UTC - 15 April 2020

Web Security Service Announcement - Turin (TRN1) Data Center Migration

Upcoming Scheduled Maintenance Notice As part of the previously announced previously announced migration to Google Cloud Platform (GCP), the Turin WSS site ...

Complete Ended: 05:00 UTC - 15 April 2020

Web Security Service - Scheduled Network Maintenance Notice

In preparation for our previously announced Google Cloud Platform (GCP) migration, scheduled network maintenance will occur in WSS data centers globally on A...

Complete Ended: 04:00 UTC - 14 April 2020

CloudSoC Scheduled Maintenance for EU CASB Cloud

Broadcom is performing scheduled maintenance on EU CASB Cloud beginning April 13, 2020, starting at 20:00 UTC, for a duration of 8 hours. Impact During the m...

CloudSOC CASB

Complete Ended: 22:17 UTC - 13 April 2020

Web Security Service Announcement - Dublin Data Center Migration

Upcoming Scheduled Maintenance Notice As part of the previously announced migration to Google Cloud Platform (GCP), the Dublin WSS site will be migrated on ...

Complete Ended: 09:30 UTC - 13 April 2020

Secure Access Cloud Planned US Maintenance on April 13, 2020

On April 13, 2020, at 07:30 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (US) for a duration of 2...

Complete Ended: 23:00 UTC - 12 April 2020

Email Security.Cloud ClientNet Portal and API Maintenance on April 12, 2020

Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning April 11, 2020, starting at 13:00 UTC, for a duration ...

Complete Ended: 21:00 UTC - 12 April 2020

Secure Access Cloud Planned EU Maintenance on April 12, 2020

On April 12, 2020, at 19:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (EU) for a duration of 2...

Complete Ended: 13:00 UTC - 12 April 2020

Email Security.Cloud EMEA Quarantine Infrastructure Maintenance on April 11, 2020

Symantec, a division of Broadcom, is performing maintenance of Email Quarantine EMEA Infrastructure beginning April 11, 2020, starting at 01:00 UTC, for a du...

Resolved Ended: 15:50 UTC - 11 April 2020

Web Security Service Cloud Portal Unavailable

We are currently investigating an availability issue with the Web Security Service Cloud Portal and are currently working on resolving it as quickly as possi...

Resolved Ended: 07:51 UTC - 11 April 2020

AppNeta - USA, Los Angeles Global Monitoring Point Disruption

We are aware of an issue with the Global Monitoring Points in USA, Los Angeles region that may affect Experience and Delivery monitoring data from this regi...

Complete Ended: 05:00 UTC - 11 April 2020

WSS Unplanned Network Maintenance April 11, 2020

As part of the previously announced Google Cloud Platform (GCP) migration, unplanned network maintenance will occur in WSS data centers globally on April 11...

Complete Ended: 01:03 UTC - 11 April 2020

VMware Tanzu Service Mesh Scheduled Maintenance

Please be advised that VMware Tanzu Engineers will be performing maintenance on the service as part of Platform upgrade. Start Time: April 10, 2020 23:00 U...

Complete Ended: 19:45 UTC - 10 April 2020

Web Security Service Announcement - Wellington Data Center Migration

Upcoming Scheduled Maintenance Notice As part of the previously announced migration to Google Cloud Platform (GCP), the Wellington WSS data center will be mi...

Resolved Ended: 18:22 UTC - 10 April 2020

VMware Cloud on AWS: Capacity Constraint in Asia Pacific - Sydney region

New SDDC Creation may not be available in one or more Availability Zones in Asia Pacific - Sydney. The team is actively investigating the issue. The next upd...

Complete Ended: 06:01 UTC - 10 April 2020

Web Security Service Maintenance Announcement

We will be conducting general maintenance to implement a number of improvements to security and customer experience of the Web Security Service. During this ...

Resolved Ended: 05:39 UTC - 10 April 2020

WSS - Sydney (SYD1) Data Center SSL Certificate Issue

We are aware of an issue where customers connected to Sydney (SYD1) Data Center may have experienced SSL certificate error for SSL Intercept users since 00:0...

Complete Ended: 13:00 UTC - 9 April 2020

Unplanned Network Maintenance in Hong Kong (HKG2) Data Center April 9, 2020

Symantec, a division of Broadcom, will be performing unplanned network maintenance in the Hong Kong (HKG2) data center on April 9, 2020, starting at 11:00 UT...

Resolved Ended: 03:33 UTC - 9 April 2020

VMware Cloud on AWS: Functionality issue with Networking and Security Tab

We are investigating intermittent slowness loading of "Network and Security Tab" for some users. More updates will be provided as soon as possible. Start Ti...

Complete Ended: 02:00 UTC - 9 April 2020

AppNeta Performance Manager Service Upgrade

Every two weeks, we deliver the latest updates to AppNeta Performance Manager. For a brief time during this window, you may not be able to log in. The upgrad...

Complete Ended: 23:00 UTC - 8 April 2020

EDR Portal Maintenance for NAM Infrastructure April 8, 2020

Symantec, a division of Broadcom, is performing maintenance of EDR Portal in the NAM region beginning April 8, 2020, starting at 11:00 UTC, continuing throug...

Resolved Ended: 13:34 UTC - 8 April 2020

VMware Cloud on AWS: Unable to access the Network and Security Tab

VMware Cloud on AWS is experiencing Functionality issues. We are currently investigating the issue with the service disruption and will provide an additional...

Complete Ended: 05:00 UTC - 8 April 2020

Symantec Protection Engine (SPE) - Scheduled Maintenance for April 8, 2020

Symantec is performing a scheduled maintenance of Symantec Protection Engine (SPE) beginning April 8, 2020, starting at 03:30 UTC, for a duration of 1 hour 3...

Complete Ended: 05:00 UTC - 8 April 2020

Symantec Cloud Workload Assurance (CWA) - Scheduled Maintenance for April 8, 2020

Symantec is performing scheduled maintenance of Symantec Cloud Workload Assurance (CWA) beginning April 8, 2020, starting at 03:30 UTC, for a duration of 1 h...

Complete Ended: 05:00 UTC - 8 April 2020

Symantec Cloud Workload Protection (CWP) - Scheduled Maintenance for April 8, 2020

Symantec, a division of Broadcom, is performing scheduled maintenance of Symantec Cloud Workload Protection (CWP) beginning April 8, 2020, starting at 03:30 ...

Complete Ended: 05:00 UTC - 8 April 2020

Endpoint Vulnerability Remediation - Scheduled Maintenance for April 8, 2020

Symantec, a division of Broadcom, is performing scheduled maintenance of Symantec Endpoint Vulnerability Remediation beginning April 8, 2020, starting at 03:...

Complete Ended: 05:00 UTC - 8 April 2020

Symantec Endpoint Security (SES) Cloud Console - Scheduled Maintenance for April 8, 2020

Symantec a division of Broadcom, is performing maintenance of Symantec Endpoint Security (SES) Cloud Console beginning April 8, 2020, starting at 03:30 UTC, ...

Resolved Ended: 04:23 UTC - 7 April 2020

WSS - Web Isolation Interconnect Service Unavailable

The Web Isolation Interconnect Service is currently unavailable. We are investigating the issue and will provide additional updates as new information become...

Complete Ended: 02:00 UTC - 7 April 2020

AppNeta Performance Manager Service Upgrade

Every two weeks, we deliver the latest updates to AppNeta Performance Manager. For a brief time during this window, you may not be able to log in. The upgrad...

Resolved Ended: 16:31 UTC - 6 April 2020

Email Security.cloud Data Feed API Errors

On April 4, 2020, between 08:00 UTC and 09:50 UTC, some customers provisioned to utilize the Email Threat Detection and Response (ETDR) (formerly known as AT...

Complete Ended: 16:22 UTC - 6 April 2020

VMware vRealize Log Insight Cloud - Scheduled Maintenance

Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade. Start Time: A...

Resolved Ended: 01:47 UTC - 6 April 2020

Carbon Black Cloud 05 Event Processing Delays

Carbon Black Cloud 05 Defense Event Processing is currently serving in a degraded state. Some customers may experience delays in events being processed. We ...

Resolved Ended: 20:14 UTC - 5 April 2020

WSS - Tel Aviv (TLV1) Data Center Unavailable

The Tel Aviv data center is currently unavailable. We are investigating the issue and will provide additional updates as new information becomes available.

Complete Ended: 16:23 UTC - 5 April 2020

Third Party Maintenance in Shanghai (SHA1) Data Center April 5, 2020

Third-Party carrier will be performing network maintenance in the Shanghai (SHA1) data center on April 5, 2020, starting at 15:00 UTC, and is expected to las...

Resolved Ended: 15:30 UTC - 5 April 2020

WSS - Tel Aviv (TLV1) Data Center Unavailable

On April 5, 2020, between 07:46 UTC, and 09:01 UTC, customers connecting to the Tel Aviv (TLV1) Data Center may have experienced disconnects from the service...

Complete Ended: 13:00 UTC - 5 April 2020

Email Security.Cloud NAM Quarantine Infrastructure Maintenance on April 4, 2020

Symantec, a division of Broadcom, is performing maintenance of Email Quarantine NAM Infrastructure beginning April 4, 2020, starting at 01:00 UTC, for a dura...

Complete Ended: 04:00 UTC - 5 April 2020

Email Security.Cloud ClientNet Portal and API Maintenance on April 4, 2020

Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning April 4, 2020, starting at 13:00 UTC, for a duration o...

Complete Ended: 18:51 UTC - 4 April 2020

VMware vRealize Log Insight Cloud - Scheduled Maintenance

Please be advised that VMware engineers will perform maintenance on the vRealize Log Insight Cloud production service. Start Time: April 04, 2020 18:40 UTC...

Complete Ended: 18:23 UTC - 4 April 2020

VMware vRealize Log Insight Cloud - Scheduled Maintenance

Please be advised that VMware engineers will perform maintenance on the vRealize Log Insight Cloud production service. Start Time: April 04, 2020 18:00 UTC...

Resolved Ended: 19:11 UTC - 3 April 2020

Email Delivery Issue

We are aware of a small subset of customers provisioned on US based infrastructure experiencing issues receiving emails. Impacted customers may receive an er...

Complete Ended: 12:32 UTC - 3 April 2020

VMware Cloud Provider Hub - Scheduled Maintenance

Please be advised that VMware Cloud Provider Hub engineers will be performing maintenance on the service as part of Platform upgrade. Start Time: April 03,...

Resolved Ended: 00:00 UTC - 3 April 2020

Mumbai (BOM1) Data Center Unavailable

The Mumbai (BOM1) data center is currently unavailable. We are investigating the issue and will provide additional updates as new information becomes availab...

Resolved Ended: 23:00 UTC - 2 April 2020

Intelligence Service - Threat Risk Level issue

On April 2, 2020, starting at approximately 13:50 UTC some Intelligence Service customers may have experienced an issue where Risk Level was higher than expe...

Resolved Ended: 15:20 UTC - 2 April 2020

WSS - Tel Aviv (TLV1) Data Center Unavailable

On April 2, 2020, from approximately 11:49 UTC, customer connections to the Tel Aviv (TLV1) data center are unavailable. We are currently investigating the i...

Complete Ended: 00:01 UTC - 2 April 2020

Web Security Service Announcement - Sao Paulo (GRU1) IP network

Symantec, a division of Broadcom, will add a new IP network to the Sao Paulo (GRU1) data center on April 2, 2020. Content providers and customers will see co...

Complete Ended: 02:30 UTC - 1 April 2020

Endpoint Vulnerability Remediation - Scheduled Maintenance for March 31, 2020

Symantec, a division of Broadcom, is performing scheduled maintenance of Symantec Endpoint Vulnerability Remediation beginning March 31, 2020, starting at 22...

Complete Ended: 02:30 UTC - 1 April 2020

Symantec Endpoint Security (SES) Cloud Console - Scheduled Maintenance for March 31, 2020

Symantec a division of Broadcom, is performing maintenance of Symantec Endpoint Security (SES) Cloud Console beginning March 31, 2020, starting at 22:00 UTC,...

Complete Ended: 00:02 UTC - 1 April 2020

Web Security Service Announcement - Chennai (MAA1) IP network

Symantec, a division of Broadcom, will add a new IP network to the Chennai (MAA1) data center on April 1, 2020. Content providers and customers will see conn...

Complete Ended: 00:02 UTC - 1 April 2020

Web Security Service Announcement - Miami (MIA2) IP network

Symantec, a division of Broadcom, will add a new IP network to the Miami (MIA2) data center on April 1, 2020. Content providers and customers will see connec...

Complete Ended: 00:02 UTC - 1 April 2020

Web Security Service Announcement - Sydney (SYD1) IP network

Symantec, a division of Broadcom, will add a new IP network to the Sydney (SYD1) data center on April 1, 2020. Content providers and customers will see conne...

Complete Ended: 00:02 UTC - 1 April 2020

Web Security Service Announcement - Mumbai (BOM1) IP network

Symantec, a division of Broadcom, will add a new IP network to the Mumbai (BOM1) data center on April 1, 2020. Content providers and customers will see conne...

Complete Ended: 00:02 UTC - 1 April 2020

Web Security Service Announcement - London (LHR8) IP network

Symantec, a division of Broadcom, Will add a new IP network to the London (LHR8) data center on April 1, 2020. Content providers and customers will see conne...

Complete Ended: 00:02 UTC - 1 April 2020

Web Security Service Announcement - Seattle (SEA1) IP network

Symantec, a division of Broadcom, will add a new IP network to the Seattle (SEA1) data center on April 1, 2020. Content providers and customers will see conn...