30 April 2020

29 April 2020

28 April 2020

27 April 2020

26 April 2020

25 April 2020

24 April 2020

23 April 2020

Complete

Ended:

Web Security Service Announcement - Capacity Expansion for Sao Paulo (GBRSP) Data Center

An update to the Sao Paulo (GBRSP) data center migration has been issued. You can find the updated information below.

View notice →

Complete

Ended:

Web Security Service Announcement - Madrid, Spain (MCV1) Data Center Migration

An updated to the Mardrid, Spain (MCV1) data center migration has been issued. You can find the updated information below.

View notice →

22 April 2020

Complete

Ended:

Web Security Service Announcement - Paris, France Data Center Migration

An updated to the Paris, France data center migration has been issued. You can find the updated information below.

View notice →

Complete

Ended:

Update to Paris, France Data Center Migration

Closing

View notice →

Resolved

Ended:

Mumbai (GINMU) Data Center Unavailable

The Mumbai (GINMU data center is fully operational. This incident is resolved.

View notice →

Resolved

Ended:

Seattle (SEA1) Data Center Unavailable

The previous concern has been remediated and connections to the Seattle (SEA1) data center have been restored. This incident has been resolved.

View notice →

Resolved

Ended:

Sao Paulo (GRU1) Data Center Degraded Performance

On April 22, 2020, between 13:24 UTC and 13:29 UTC customer connecting via Sao Paulo (GRU1) data center may have experienced decreased performance or disc...

View notice →

Complete

Ended:

Email Security.Cloud Unplanned Maintenance for NAM Infrastructure on April 22, 2020

The scheduled maintenance has been completed.

View notice →

Resolved

Ended:

Mexico (MEX1) Data Center Unavailable

The previous concern has been remediated and connections to the Mexico (MEX1) data center have been restored. This incident has been resolved.

View notice →

21 April 2020

Resolved

Ended:

Email Delays in NAM Region

The previous reported concern with email delays has been resolved. The service is fully restored and there is no longer an impact to customers. This incid...

Complete

Ended:

Email Security.Cloud Unplanned Maintenance for NAM Infrastructure on April 21, 2020

The scheduled maintenance has been completed.

Complete

Ended:

Web Security Service Announcement - Capacity Expansion for Seattle, Washington (GUSSE) Data Center

The scheduled maintenance has been completed.

Complete

Ended:

Web Security Service Announcement - Mumbai Data Center Migration

The scheduled maintenance has been completed.

Complete

Ended:

Web Security Service Announcement - Seattle (GUSSE) IP network

The scheduled maintenance has been completed.

Complete

Ended:

Web Security Service Announcement - Mumbai (BOM1) IP network

The scheduled maintenance has been completed.

Complete

Ended:

Web Security Service Announcement - United Arab Emirates (GAEDX) IP network

The scheduled maintenance has been completed.

20 April 2020

Resolved

Ended:

WSS - San Jose (GUSSC) Data Center Unavailable

On April 20, 2020, between 15:55 UTC, and 16:13 UTC, customers connecting to the San Jose (GUSSC) Data Center may have experienced disconnects from the s...

19 April 2020

Complete

Ended:

Email Security.Cloud ClientNet Portal and API Maintenance on April 18, 2020

The scheduled maintenance has been completed.

Complete

Ended:

Secure Access Cloud Planned EU and US Maintenance on April 19, 2020

The scheduled maintenance has been completed.

18 April 2020

Complete

Ended:

Web Security Service Announcement - Copenhagen, Denmark Data Center Migration

The scheduled maintenance has been completed.

Complete

Ended:

Web Security Service Announcement - Bucharest, Romania Data Center Migration

The scheduled maintenance has been completed.

17 April 2020

Resolved

Ended:

Email Delays in NAM Region

The previous reported concern with email delays has been resolved. The service is fully restored and there is no longer an impact to customers. This incid...

Resolved

Ended:

San Jose (GUSSC) Data Center Unavailable

The previous concern has been remediated and connections to the San Jose (GUSSC) data center have been restored. This incident has been resolved.

Resolved

Ended:

WSS - Seoul (GKRSE) Data Center Unavailable

On April 17, 2020, between 11:53 UTC, and 15:45 UTC, customers connecting to the Seoul (GKRSE) Data Center may have experienced disconnects from the servi...

Complete

Ended:

Web Security Service Announcement - San Jose Data Center Migration

The scheduled maintenance has been completed.

Resolved

Ended:

EU and US Quarantine Portal password reset issue

The previous reported concern with password reset and portal login has been resolved. The service is fully restored and there is no longer an impact to cu...

Complete

Ended:

Web Security Service Announcement - Oslo Data Center Migration

The scheduled maintenance has been completed.

Complete

Ended:

Web Security Service Announcement - Zurich Data Center Migration

The scheduled maintenance has been completed.

Complete

Ended:

CloudSOC Scheduled Maintenance for Global CASB Cloud

The scheduled maintenance has been completed.

Complete

Ended:

Web Security Service - Upcoming Scheduled Maintenance Announcement Seattle (GUSSE)

The scheduled maintenance has been completed.

16 April 2020

Complete

Ended:

Email Security.Cloud Unplanned Maintenance for NAM Infrastructure on April 16, 2020

This maintenance activity has been stopped due to an open incident. Please follow the below link for updates:

View notice →

Complete

Ended:

Web Security Service - Upcoming Scheduled Maintenance Announcement Taiwan (GTWTA)

The scheduled maintenance has been completed.

View notice →

Resolved

Ended:

WSS - Seoul (GKRSE) Data Center Unavailable

On April 16, 2020, between 5:25 UTC, and 18:27 UTC, customers connecting to the Seoul (GKRSE) Data Center may have experienced disconnects from the servic...

View notice →

Resolved

Ended:

WSS - London (GGBLR) Data Center Unavailable

On April 16, 2020, between 5:17 UTC, and 18:37 UTC, customers connecting to the London(GGBLR) Data Center may have experienced disconnects from the servic...

View notice →

Complete

Ended:

Web Security Service Announcement - Helsinki Data Center Migration

The scheduled maintenance has been completed.

View notice →

Complete

Ended:

Web Security Service Announcement - Auckland Data Center Migration

The scheduled maintenance has been completed.

View notice →

15 April 2020

Complete

Ended:

Email Security.Cloud Unplanned Maintenance for NAM Infrastructure on April 15, 2020

The scheduled maintenance has been completed.

Complete

Ended:

Web Security Service Announcement - Toronto Data Center Migration

The scheduled maintenance has been completed.

Resolved

Ended:

Zurich (ZRH2) Data Center Decreased Performance

On April 15, 2020, between 09:20 UTC, and 09:27 UTC, customers connecting to the Zurich (ZRH2) Data Center may have experienced decreased performance or d...

Complete

Ended:

Web Security Service Announcement - Turin (TRN1) Data Center Migration

The scheduled maintenance has been completed.

Complete

Ended:

Web Security Service - Scheduled Network Maintenance Notice

The scheduled maintenance has been completed.

14 April 2020

Complete

Ended:

CloudSoC Scheduled Maintenance for EU CASB Cloud

The scheduled maintenance has been completed.

13 April 2020

Complete

Ended:

Web Security Service Announcement - Dublin Data Center Migration

The scheduled maintenance has been completed.

Complete

Ended:

Secure Access Cloud Planned US Maintenance on April 13, 2020

The scheduled maintenance has been completed.

12 April 2020

Complete

Ended:

Email Security.Cloud ClientNet Portal and API Maintenance on April 12, 2020

The scheduled maintenance has been completed.

Complete

Ended:

Secure Access Cloud Planned EU Maintenance on April 12, 2020

The scheduled maintenance has been completed.

Complete

Ended:

Email Security.Cloud EMEA Quarantine Infrastructure Maintenance on April 11, 2020

The scheduled maintenance has been completed.

11 April 2020

Resolved

Ended:

Web Security Service Cloud Portal Unavailable

We confirmed the impact for this issue did not affect customer accounts. This incident is resolved.

Complete

Ended:

WSS Unplanned Network Maintenance April 11, 2020

The scheduled maintenance has been completed.

10 April 2020

Complete

Ended:

Web Security Service Announcement - Wellington Data Center Migration

The scheduled maintenance has been completed.

Complete

Ended:

Web Security Service Maintenance Announcement

The scheduled maintenance has been completed.

Resolved

Ended:

WSS - Sydney (SYD1) Data Center SSL Certificate Issue

We have confirmed the SSL certificate issue for customers connected to Sydney (SYD1) Data Center is fully resolved and there is no longer an impact to cus...

09 April 2020

Complete

Ended:

Unplanned Network Maintenance in Hong Kong (HKG2) Data Center April 9, 2020

The scheduled maintenance has been completed.

08 April 2020

Complete

Ended:

EDR Portal Maintenance for NAM Infrastructure April 8, 2020

The scheduled maintenance has been completed.

Complete

Ended:

Symantec Protection Engine (SPE) - Scheduled Maintenance for April 8, 2020

The scheduled maintenance has been completed.

Complete

Ended:

Symantec Cloud Workload Assurance (CWA) - Scheduled Maintenance for April 8, 2020

The scheduled maintenance has been completed.

Complete

Ended:

Symantec Cloud Workload Protection (CWP) - Scheduled Maintenance for April 8, 2020

The scheduled maintenance has been completed.

Complete

Ended:

Endpoint Vulnerability Remediation - Scheduled Maintenance for April 8, 2020

The scheduled maintenance has been completed.

Complete

Ended:

Symantec Endpoint Security (SES) Cloud Console - Scheduled Maintenance for April 8, 2020

The scheduled maintenance has been completed.

07 April 2020

Resolved

Ended:

WSS - Web Isolation Interconnect Service Unavailable

As of 04:20 UTC, the Web Isolation Interconnect Service is fully operational. This incident is now resolved.

06 April 2020

Resolved

Ended:

Email Security.cloud Data Feed API Errors

The previous reported concern with Data Feed API has been resolved. The service is fully restored and there is no longer an impact to customers. This inci...

05 April 2020

Resolved

Ended:

WSS - Tel Aviv (TLV1) Data Center Unavailable

As of April 5, 2020 at 20:07 UTC, the Tel Aviv (TLV1) data center is fully operational. This incident is resolved.

Complete

Ended:

Third Party Maintenance in Shanghai (SHA1) Data Center April 5, 2020

The scheduled maintenance has been completed.

Resolved

Ended:

WSS - Tel Aviv (TLV1) Data Center Unavailable

On April 5, 2020, between 07:46 UTC, and 09:01 UTC, customers connecting to the Tel Aviv (TLV1) Data Center may have experienced disconnects from the serv...

Complete

Ended:

Email Security.Cloud NAM Quarantine Infrastructure Maintenance on April 4, 2020

The scheduled maintenance has been completed.

Complete

Ended:

Email Security.Cloud ClientNet Portal and API Maintenance on April 4, 2020

The scheduled maintenance has been completed.

1 Days without incident

03 April 2020

Resolved

Ended:

Email Delivery Issue

The previously reported concern with email delivery has been resolved. The service is fully restored and there is no longer an impact to customers. This i...

Resolved

Ended:

Mumbai (BOM1) Data Center Unavailable

This incident has been resolved.

02 April 2020

Resolved

Ended:

Intelligence Service - Threat Risk Level issue

On April 2, 2020, starting at approximately 13:50 UTC some Intelligence Service customers may have experienced an issue where Risk Level was higher than e...

Resolved

Ended:

WSS - Tel Aviv (TLV1) Data Center Unavailable

The Tel Aviv (TLV1) data center is fully operational. This incident is resolved.

Complete

Ended:

Web Security Service Announcement - Sao Paulo (GRU1) IP network

The scheduled maintenance has been completed.

01 April 2020

Complete

Ended:

Endpoint Vulnerability Remediation - Scheduled Maintenance for March 31, 2020

The scheduled maintenance has been completed.

Complete

Ended:

Symantec Endpoint Security (SES) Cloud Console - Scheduled Maintenance for March 31, 2020

The scheduled maintenance has been completed.

Complete

Ended:

Web Security Service Announcement - Chennai (MAA1) IP network

The scheduled maintenance has been completed.

Complete

Ended:

Web Security Service Announcement - Miami (MIA2) IP network

The scheduled maintenance has been completed.

Complete

Ended:

Web Security Service Announcement - Sydney (SYD1) IP network

The scheduled maintenance has been completed.

Complete

Ended:

Web Security Service Announcement - Mumbai (BOM1) IP network

The scheduled maintenance has been completed.

Complete

Ended:

Web Security Service Announcement - London (LHR8) IP network

The scheduled maintenance has been completed.

Complete

Ended:

Web Security Service Announcement - Seattle (SEA1) IP network

The scheduled maintenance has been completed.