Cloud Console Portal Event Delays

We have resolved the previously reported symptoms. The service is fully restored and this incident is now resolved.

We have identified the cause of the incident and are implementing a fix. Customers may intermittently receive login errors or delays in their events appearing in the portal. We will continue to monitor the restoration of the service and will provide further updates as new information is discovered.

While monitoring the service, we have identified portal login errors. During this time, customers may experience login errors while attempting to access the portal. We are currently investigating these errors and will provide further updates as new information is discovered.

Please note that no other Symantec Endpoint Security Cloud Console functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

We have remediated the underlying cause impacting events appearing in the portal. We will continue to monitor the service to ensure it is fully restored.

We are aware that some customers may be experiencing delays for events to appear in the portal. This issue is currently being investigated and we will provide updates as new information is discovered.

Please note that no other Symantec Endpoint Security Cloud Console functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.