Log Download Update to Symantec Reporter

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

As part of the Web Security Service reporting migration to the new Elastic Analytics & Reporting solution, the current log download compression format used for log ingestion into an on-premise Symantec Reporter solution has been updated to be more compatible with compression industry standards. The recently released Reporter 10.5.2.1 patch release contains support for the new log compression update.

Please Note: No changes have been made to the more commonly utilized log Sync API used to obtain WSS logs for ingestion into a customer-owned SIEM.

Customer Impact If you are currently downloading logs into Symantec Reporter from Web Security Service, please update to Reporter 10.5.2.1 release before July 5, 2020. No changes or updates are required within the Web Security Service.

Reporting Problems If you experience issues following this update, contact Technical Support. Support information is located at https://support.broadcom.com/security or on the main Web Security Service Portal page at https://portal.threatpulse.com/

Please visit Symantec Status for periodic updates and to view the status of the service.