Complete failure for Secure2 EMV 3DS transactions

Complete failure for Secure2 EMV 3DS transactions

EMV 3DS Transaction failure on Secure7

Between 1316 GMT on 30 July 2020 and 0455 GMT on 31 July 2020, 2.0 ACS was unable to successfully process MasterCard EMV 3DS Challenge transactions due to an...

APM - Application node app-01 outage

This incident has been resolved. Thank you AppNeta Operations

Rally is unavailable

The issue with our network infrastructure provider has been resolved.

AppNeta - IN, Mumbai Monitoring Point Disruption

This incident has been resolved. AppNeta Operations

US Logs and Reporting Issue

We have confirmed that the service is fully restored. We will continue to closely monitor this situation for any re-occurrence. This incident is now closed.

WebFilter & Intelligence Service – IWF Downloads unavailable

We have remediated the underlying cause impacting IWF downloads. This incident has been resolved.

AppNeta - HK, Hongkong Monitoring Point Disruption

This incident has been resolved. AppNeta Operations

CWP - Cloud Portal Intermittent Login Issues

We have resolved the underlying issue and the portal access is fully restored. This incident is now resolved.

Cloud Console Portal Access Issue

On July 26, 2020, between 13:32 UTC and 14:13 UTC customers using the below products may have experienced login failures, “504 gateway timeout” errors may ha...

AppNeta - Italy, Milan Monitoring Point Disruption

The issue with Global Monitoring Points in Italy, Milan Region has been resolved. We are continuing to monitor the status of this region, and will provide up...

Cloud Console Portal Access Issue

On July 20, 2020, between 08:58 UTC and 09:46 UTC customers using the below products may have experienced login failures, “504 gateway timeout” errors may ha...

CloudSOC EU Portal Issue

The underlying cause of this issue has been addressed and full portal access has been restored. This incident is resolved.

DSP Scores unavailable for Risk Assessment

Between 22:24 GMT on 18 July and 0004 GMT on 19 July, the Predictive Model component of Arcot for Issuers (AfI) was unreachable, leading to failure in genera...

Service impact across transaction processing and admin functions on Secure2 and SecureF

Between 22:22 GMT and 23:22 GMT on 18 July 2020, Transaction Manager service experienced a problem due to which our servers were unable to process incoming t...

Rallydev.com DNS is unavailable

Our DNS provider has restored service. Customers should be able to resolve entries for the rallydev.com domain again.

Agent Status Issue

This incident has been resolved for the vast majority of WSS data centers. Three remaining data centers may continue to experience blank status or inaccurate...

Web Filter – Intermittent Issue with BCWF Database Download

We have remediated the underlying cause impacting downloads of the BCWF database updates. This incident has been resolved.

Cloud Console Portal Access Issue

The underlying issue has been addressed and this incident is resolved.

Web Filter - Issue downloading BCWF database

We have remediated the underlying cause impacting downloads of the BCWF database updates. This incident has been resolved.

APJ Logs and Reporting Issue

The queued backlog has been processed and logs are now downloading as expected. This incident has been resolved.

Service impact across transaction processing and admin functions on Secure5

Between 11:26 GMT and 12:20 GMT on 03 July, the Arcot for Issuers service was degraded which led to a fall in the number of transactions that were processed ...

Risk Assessment unavailable for Transaction Manager Silos

Between 19:43 GMT and 20:00 GMT on 02 September 2020, the Risk Analytics component of Arcot for Issuers was unavailable leading to the service processing tra...

Extension of Emergency Maintenance Tokyo, Japan (GJPTK)

The previously announced emergency maintenance for July 1, 2020, at 16:00 UTC has taken longer than anticipated. The maintenance completed at 22:05 UTC. Imp...

Environment was not allowing authentication

This incident has been resolved.

CWA Portal Issue

We have resolved the underlying issue and the portal is fully restored. This incident is now resolved.

Endpoint Security - Intermittent Cloud Console Login Issue

We have resolved the underlying issue and the portal is fully restored. This incident is now resolved.