Buenos Aires (AEP1) Data Center Decreased Performance

Resolved
Resolved

This incident has been resolved.

Identified

We have identified the issue resides with an upstream carrier. We are working with the carrier toward resolution. Some customers may continue to experience DNS or timeout errors. Our next update will be March 20, 2020, at 04:00 UTC.

Update

We continue to focus our efforts in determining root cause. Some customers may continue to experience DNS or timeout errors.

We will provide another update as additional information becomes available.

Update

We continue to investigate the issue that may be causing some customers to experience DNS or timeout errors. We will provide further updates as they become available.

Update

We continue to actively investigate this incident. We will provide further updates as they become available.

Investigating

Customer connections to the Buenos Aires (AEP1) data center are experiencing decreased performance. Customers may be presented with DNS or timeout errors during this incident.

We are currently investigating the issue and believe there is an issue with an upstream carrier affecting the performance of this data center. We will provide additional updates as new information becomes available.

Began at: