Resolved
Resolved
After 32 minutes

We are pleased to inform you that the spike in failed EMV3DS transactions is not being noticed anymore and the success percentage for EMV3DS transactions continues to look normal. We confirm that this incident is now resolved.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.

Monitoring
After 17 minutes

Our internal team has been able to restore the service and we notice that the normal success percentage for EMV3DS transaction being restored. We are closely monitoring the transaction health at this point and we shall get back to you with a further update by 12:45 GMT.

Investigating
After 12 minutes

We are continuing to investigate this issue.

Investigating

We are observing an increase in failure percentage for EMV3DS transactions from 11:37 GMT on 8th October 2020. Our internal team is working on priority to resolve the problem and we shall get back to you with further updates by 12:30 GMT.

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure7