Cloud Portal Unavailable

We have resolved the issue causing login problems and access to the portal is now restored. This incident is resolved.

Intermittent latency issues on the DX application

The earlier reported incident has been addressed and functionality has been restored. This incident is now resolved.

Issues setting up SSH connections and deploying new connectors

We have resolved the cause of the issue affecting the setting up off SSH connections for a small subset of US-based customers

Issues setting up SSH connections and deploying new connectors

Resolved Oct 27, 2020 - 09:32 UTC We have resolved the cause of the issue affecting the setting up off SSH connections for a small subset of US-based custome...

Issue with User Authentication SAML Service

The previous reported concern with User Authentication SAML Service has been addressed. The service is fully restored and there is no longer an impact to cus...

Increase in transaction failures with status Unavailable (U%) - Resolved

Transaction processing has recovered and we have not observed any unusual failures since 16:30 GMT. More details will be shared in due course.

AppNeta - USA, Oregon Monitoring Point Disruption

This incident has been resolved.

US1 - Staging - AdobeCQ Author not responding

This incident has been resolved.

Cloud Portal Unavailable

We have resolved the issue causing login problems and access to the portal is now restored. This incident is resolved.

Increase in U% Spike for transactions

We confirm that our 3D Secure success rates continue to be stable. Our teams will continue to monitor the transactions closely and with this update, we confi...

Users receiving 404 and 503 errors when using Rally.

We did see an issue with users receiving 404 and 503 errors when using Rally. As of 1:03PM UTC, the issue experienced by some customers has been addressed a...

Management Console – Americas (mc) Unavailable

On October 18, 2020, between 06:49 UTC, and 20:30 UTC, Management Console for Americas (mc) and APIs became unavailable. This issue has been resolved, and no...

Arcot for Issuers (AfI ) Service Degradation - Resolved

We observed a period of service degradation between 06:55 GMT and 07:14 GMT, 19 October 2020 where fewer than usual card holder transactions were received by...

AppNeta - Tokyo, Japan Monitoring Point Disruption

Our Provider has confirmed that services have been resolved in this location. Thank you for your patience, AppNeta Operations

Incident for Arcot for Issuers (AfI)

We are pleased to inform that issue identified with one of our internal components has now been resolved and with this, our transaction processing server is ...

VIP - Issue with Push notifications on iOS devices

On October 15, 2020, between 00:09 UTC and 00:34 UTC, some customers may have experienced issue with push notifications to iOS devices. The cause of this iss...

Arcot for Issuers (AfI ) Service Degradation - Resolved

We observed a period of service degradation between 06:25 GMT and 06:40 GMT, 15 October 2020 where fewer than usual card holder transactions were received by...

Cloud Portal Unavailable

On October15, 2020, between 00:17 UTC and 01:02 UTC customers using the below products may have experienced issues accessing the Cloud Portal. Application Co...

Degraded performance in Rally

This incident has been resolved.

AppNeta - HK, Hongkong Monitoring Point Disruption

This incident has been resolved.

Multiple Rally password expiration emails being sent

This incident has been resolved.

Incident for Arcot for Issuers (AfI)

We are pleased to inform that after a period of observation, it is confirmed that Arcot services continue to see stable incoming transaction volumes and tran...

We are observing issues with the DX Login. The team is researching the issue and will provide updates.

This incident is resolved.

AppNeta - BR, São Paulo Monitoring Point Disruption

This incident has been resolved.

Spike in EMV3DS Failed Transactions

We are pleased to inform you that the spike in failed EMV3DS transactions is not being noticed anymore and the success percentage for EMV3DS transactions con...

Spike in EMV3DS Failed Transactions

We observed an increase in failure percentage for EMV3DS transactions between 09:01 GMT to 10:50 GMT on 08 September 2020. Service has recovered to a normal...

CloudSOC US Global Portal Issue

The previous reported concern has been addressed. The service is fully restored and there is no longer an impact to customers. This incident is resolved.

VIP - Intermittent Issues with User Validation and Management APIs

On October 5, 2020 between 07:43 UTC and 08:10 UTC, a subset of VIP customers may have experienced intermittent interruption with User Validation and Managem...

SecureT- Spike in Transaction failure with Unavailable status

SecureT- Spike in Transaction failure with Unavailable status

US2 - Production - AdobeCQ not responding

This incident has been resolved.

US1 - Staging - AdobeCQ Author not responding

This incident has been resolved.

Issue enrolling new mobile devices

The mobile enrollment issue has been addressed and the service restored. This incident is now resolved.

AppNeta - USA, California Monitoring Point Disruption

This incident has been resolved.