Resolved
After 12 hours and 23 minutes

We have resolved the issue causing login problems and access to the portal is now restored. This incident is resolved.

Monitoring
After 9 hours and 13 minutes

We have resolved the issue causing login problems and access to the portal is now restored. We will continue to monitor the performance of the portal to ensure the service is fully restored.

We will provide additional updates as new information becomes available.

Investigating
After 8 hours and 16 minutes

We continue to work towards remediation with priority. We will provide further updates as new information is discovered.

Please note that no other product functionality is affected, and the protection services provided by endpoints continues to protect devices it is installed on.

Investigating
After 6 hours and 47 minutes

We are aware that the Cloud Portal for the below products are unavailable for some customers.

  • Endpoint Detection and Response
  • Integrated Cyber Defense Manager

    No other aspects of the products are impacted and existing endpoint remains protected.

    We are currently investigating this issue and updates will be provided as new information becomes available.

  • Monitoring
    After 2 hours and 8 minutes

    The cause of the Cloud Portal issue has been addressed and access has been restored. We are monitoring the availability and will provide updates as new information becomes available.

    Impacted products

  • Endpoint Detection and Response
  • Integrated Cyber Defense Manager

    No other aspect of the products were impacted and existing endpoint remained protected.

  • Investigating
    After 25 minutes

    Customers using the below products are currently unable to access the Cloud Portal.

    No other aspects of the products are impacted.

  • Endpoint Detection and Response
  • Integrated Cyber Defense Manager

    We will provide additional updates as new information is discovered.

  • Investigating

    Customers may experience issues accessing the Cloud Portal. Customer may be presented with the error message, “504 gateway timeout”. No other aspect of the service is impacted by this issue. We are currently investigating this issue and will provide an update as soon as new information is available.

    Began at:

    Affected components