Resolved
Resolved
After 20 hours and 40 minutes

The mobile enrollment issue has been addressed and the service restored. This incident is now resolved.

Identified
After 12 hours and 7 minutes

Our third-party provider continues to investigate a resolution to the issue with enrollment of new mobile devices. All other aspects of our service continue to work as expected. The next update will be available on October 5, 2020, at 14:00 UTC

Identified
After 4 hours and 8 minutes

The cause of the enrollment issue has been identified and we are working with our third-party provider on a resolution.

We will provide updates as new information becomes available.

Investigating
After 3 hours and 36 minutes

We are working with our third-party provider to investigate the cause of the issue some customers may experience when enrolling new mobile devices.

This doesn’t affect devices that are already enrolled.

We will provide updates as new information becomes available.

Investigating

Some customers may be experiencing errors when enrolling new mobile devices. This doesn't affect devices that are already enrolled.

We are currently investigating the cause of this issue and will provide updates as new information becomes available.

Began at:

Affected components