Resolved
Resolved
After 2 hours and 19 minutes

We are pleased to inform that after a period of observation, it is confirmed that Arcot services continue to see stable incoming transaction volumes and transactions are being processed as expected. With this update, we confirm that the incident stands resolved.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.

Monitoring
After 1 hour and 54 minutes

Service recovery continues to show a positive trend and we are monitoring the systems closely. We shall get back to you with further updates on the incident closure shortly. Please expect the next update by 10:30 AM GMT.

Monitoring
After 1 hour and 29 minutes

We are noticing recovery in the overall 3D Secure transaction processing. Our internal team has confirmed that the switch over to our alternate ISP has been completed to recover the system. We are monitoring the transaction health closely and we shall get back to you with the next update by 10:00 AM GMT

Identified
After 48 minutes

Further findings from our team indicate that this issue appears to be related to one of our ISP unable to route traffic due to an issue at their end. Arcot is engaged with the ISP vendor and in the meantime, we are evaluating moving to our alternate ISP to restore the transaction processing. We shall get back to you with further updates by 09:30 AM GMT.

Investigating
After 17 minutes

Our teams continue to work on investigating the present problem and at this point, we notice that there is a drop in incoming transaction requests to our transaction processing servers. We are checking this with the card schemes as well and we shall get back to you with further updates by 09:00 AM GMT.

Investigating

Arcot is currently experiencing a problem with 3D-Secure transaction processing. Incident Response teams have been engaged and are working on it.

Please treat this as an early notification of a service impact and more details will be shared after initial impact assessment by 08:30 GMT, 13 Oct 2020

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure2
      • SecureF
      • Secure4
      • Secure7
      • Secure5
      • SecureT