Zurich (GCHZU1), Bucharest (GROBU1), Madrid (GESMA11), Milan (GITMI11), Frankfurt (GDEFR11) and Johannesburg (GZAJB1) Data Center Maintenance August 16-19, 2021

The scheduled maintenance has been completed.

Please be advised that the time duration for this maintenance has been extended. Here is the updated schedule:

Updated Schedule • Start Date: August 16, 2021, at 15:00 UTC • End Date: August 19, 2021, at 23:00 UTC

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Symantec, a division of Broadcom, will be performing general maintenance in the following data centers:

• Zurich (GCHZU1) • Bucharest (GROBU1) • Madrid (GESMA11) • Milan (GITMI11) • Frankfurt (GDEFR11) • Johannesburg (GZAJB1)

During this maintenance event all services will remain operational and available.

Timing The maintenance window will run between August 16, 2021 15:00 UTC and August 18,2021 23:00 UTC.

Customer Impact During this maintenance event all services will remain operational and available. The following describes what happens to connected clients, depending on access method used:

• Explicit proxy / Unified Agent / WSS Agent / SEP Agent / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action. • IPSec: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action.

Reporting Problems If you experience issues following this maintenance, contact Technical Support. Support information is located at https://support.broadcom.com/security or on the main Web Security Service Portal page at https://portal.threatpulse.com/.

For real time updates and status visit and subscribe to Broadcom Service Status: https://wss.status.broadcom.com