0 Days without incident

30 August 2021

Complete

Ended:

DX SaaS Planned Maintenance on August 30, 2021

The scheduled maintenance has been completed.

2 Days without incident

27 August 2021

Complete

Ended:

CloudSOC Scheduled Maintenance for Global CASB Cloud

The scheduled maintenance has been completed.

0 Days without incident

26 August 2021

Resolved

Ended:

Rally Search Issue

As of 2:00 PM MDT, the issue experienced by some customers has been addressed and functionality has been restored. This incident is now resolved.

Resolved

Ended:

Rally Sandbox Unavailable

As of TIME_STAMP UTC, the issue experienced by some customers has been addressed and functionality has been restored. This incident is now resolved.

Complete

Ended:

Cloud Workload Assurance Emergency Maintenance on August 26, 2021

The scheduled maintenance has been completed.

0 Days without incident

25 August 2021

Complete

Ended:

CloudSoC Scheduled Maintenance for EU CASB Cloud

The scheduled maintenance has been completed.

0 Days without incident

24 August 2021

Resolved

Ended:

Login issues with Symantec Portal Landing Page

On August 25, 2021 between 3:53 UTC and 4:08 UTC, customers may have experienced issues logging in to the Symantec Portal. The cause of the issue was addr...

0 Days without incident

23 August 2021

Resolved

Ended:

Unable to download WSS logs through CloudSOC CASB Portal

This incident has been resolved.

Complete

Ended:

Sandbox refresh for a single customer scheduled for 6:50 PM Mountain time 08/20/2021

The scheduled maintenance has been completed.

Complete

Ended:

Secure Access Cloud Planned US Maintenance on August 23, 2021

The scheduled maintenance has been completed.

Resolved

Ended:

Cloud Workload Assurance Scan Execution Slowness

The cause of this issue has been addressed and service restored. This incident is resolved.

0 Days without incident

22 August 2021

Resolved

Ended:

DX SaaS APM Agent Download Issues

We have confirmed that the service is fully restored. We will continue to closely monitor this situation for any re-occurrence. This incident is now close...

Complete

Ended:

Secure Access Cloud Planned EU Maintenance on August 22, 2021

The scheduled maintenance has been completed.

0 Days without incident

21 August 2021

Resolved

Ended:

Cloud Workload Assurance Scan Execution Slowness

The cause of this issue has been addressed. This incident is resolved.

Complete

Ended:

DX SaaS Planned Maintenance on August 21, 2021

The scheduled maintenance has been completed.

Complete

Ended:

Cloud Workload Assurance Emergency Maintenance on August 20, 2021

The scheduled maintenance has been completed.

1 Days without incident

19 August 2021

Resolved

Ended:

Cloud Workload Protection Report Generation Issue

A fix has now been deployed and customers can now generate reports. This incident is now resolved.

0 Days without incident

18 August 2021

Resolved

Ended:

Rally Sandbox Unavailable

This incident has been resolved.

Complete

Ended:

DX SaaS Planned Maintenance on August 18, 2021

The scheduled maintenance has been completed.

Resolved

Ended:

Endpoint Detection and Response Process Lineage and Incident Data Issue

The issue with Process Lineage and Incident data has been addressed. This incident is now resolved.

0 Days without incident

17 August 2021

Resolved

Ended:

Document Isolation Issue

The issue with Document Isolation has been addressed. This incident is now resolved.

Resolved

Ended:

Cloud Portal Unavailable

On August 17, 2021, between 13:18 UTC and 13:28 UTC, customers may have experienced issues accessing the Cloud Portal. The cause of this issue has been ad...

Complete

Ended:

DX SaaS Planned Maintenance on August 17, 2021

The scheduled maintenance has been completed.

3 Days without incident

13 August 2021

Resolved

Ended:

Endpoint Detection and Response Process Lineage and Incident Data Issue

The issue with Process Lineage and Incident data has been addressed. This incident is now resolved.

Resolved

Ended:

Issue with Provisioning New Accounts and Domains

The issue with customer/domain provisioning has been addressed. This incident is now resolved.

2 Days without incident

10 August 2021

Resolved

Ended:

Rally Is Currently Unavailable, displaying 503 errors

This incident has been resolved.

Complete

Ended:

DX App Synthetic Monitor SaaS planned maintenance on 10 August, 2021 at 08:00 AM UTC

The scheduled maintenance has been completed.

Complete

Ended:

DX SaaS Planned Maintenance on August 10, 2021

The scheduled maintenance has been completed.

Complete

Ended:

CloudSOC Scheduled Maintenance for Global CASB Cloud August 9, 2021

The scheduled maintenance has been completed.

0 Days without incident

09 August 2021

Complete

Ended:

VIP Maintenance on August 9, 2021

The scheduled maintenance has been completed.

Complete

Ended:

Secure Access Cloud Planned US Maintenance on August 9, 2021

The scheduled maintenance has been completed.

0 Days without incident

08 August 2021

Complete

Ended:

Secure Access Cloud Planned EU Maintenance on August 8, 2021

The scheduled maintenance has been completed.

0 Days without incident

07 August 2021

Complete

Ended:

Sandbox refresh for a single customer scheduled for 7:30 PM Mountain time 08/6/2021

The scheduled maintenance has been completed.

0 Days without incident

06 August 2021

Complete

Ended:

EMEA stack (eu1.rallydev.com) We will be undergoing Emergency maintenance on August 6, 2020 - 9:00 PM - 11:00 PM UTC

The scheduled maintenance has been completed.

Resolved

Ended:

CloudSOC CASB Global Portal Issue

The previous reported concern has been addressed. The service is fully restored and there is no longer an impact to customers. This incident is resolved.<...

Complete

Ended:

ATTN Rally Administrators: LastActiveDate not updating

The scheduled maintenance has been completed.

Complete

Ended:

Rally Sandbox Environment Planned Maintenance on 20 July, 2021 beginning at 7:00 pm MT

The scheduled maintenance has been completed.

Complete

Ended:

Rally Sandbox Environment Planned Maintenance on 09 July 2021, 9pm MT

The scheduled maintenance has been completed.

Complete

Ended:

Rally Sandbox Environment Planned Maintenance on 10 July 2021

The scheduled maintenance has been completed.

0 Days without incident

05 August 2021

Resolved

Ended:

Cloud Portal Unavailable

On August 5, 2021, between 20:20 UTC and 20:42 UTC, customers may have experienced issues accessing the Cloud Portal.

The cause of this issue has ...

Complete

Ended:

CloudSOC Scheduled Maintenance for Global CASB Cloud

The Global CASB Cloud maintenance window has been cancelled. We are working on an updated schedule and a new notification will be issued once a revised sc...

Complete

Ended:

DX SaaS Planned Maintenance on August 5, 2021

The scheduled maintenance has been completed.

0 Days without incident

04 August 2021

Complete

Ended:

Intelligence Service Database Downloads Maintenance

The scheduled maintenance has been completed.

Complete

Ended:

CloudSoC Scheduled Maintenance for EU CASB Cloud

The scheduled maintenance has been completed.

1 Days without incident

02 August 2021

Complete

Ended:

Secure Access Cloud Planned US Maintenance on August 2, 2021

The scheduled maintenance has been completed.

0 Days without incident

01 August 2021

Complete

Ended:

Secure Access Cloud Planned EU Maintenance on August 1, 2021

The scheduled maintenance has been completed.