Carbon Black Cloud Audit & Remediation - US Live Response Degraded

This incident has been resolved. The services are back to normal operations.

Continue to gradually return the services back to normal operations to prevent overloading any backend systems.

Next update will be provided in 60 minutes.

Fix was implemented and we are gradually returning the services back to normal operations to prevent overloading any backend systems.

Next update will be provided in 60 minutes.

CARBON BLACK CLOUD AUDIT & REMEDIATION US -- Some customers assigned to Carbon Black Cloud - US 5 may experience intermittent failures when initiating a Live Response session.

Security Impact: Security efficacy is not compromised due to this issue.

For any incident updates please visit https://status.carbonblack.com/

We are working diligently to restore the service back to normal performance.
We thank you for your patience as we identify and resolve the issue.