From 2200 GMT to 0115 GMT, an Arcot SMS OTP vendor experienced network connectivity issues impacting the cardholder journey. Cardholders were unable to authenticate during the challenge flow and complete their 3D Secure transactions.

3DS 1.0 and EMV3DS transactions were impacted. For information about how this impacted your portfolio, please raise a case with Technical Support. We are following up with our OTP vendor to obtain an RCA.

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure7
      • Secure5
      • SecureT