Service Status Migration to new platform on May 9, 2022

Duration: 2 hours
After 1 week, 1 hour, and 33 minutes

Broadcom's Unified Service Status migration has been completed. We are pleased to welcome you to our new platform that provides a streamlined experience for our customers.

We would recommend visiting the website and clicking on 'Manage subscription' which will log you in and you can view your services. You can also subscribe your number via SMS, configure Slack and Microsoft Teams.

After 1 week, 1 hour, and 31 minutes

The maintenance is now complete. Thanks for your patience.

After 6 days, 23 hours, and 32 minutes

Scheduled maintenance is currently in progress. We will provide updates as necessary.

After 3 days, 10 hours, and 27 minutes


Service Status Migration to new platform. Click here for complete details.


Broadcom Service Status is a pivotal component of our customer experience to provide enterprise level support. With over 18 software products supported today and thousands of subscribers, our existing platform has outgrown the demand.

We are therefore excited to share that beginning May 9, 2022, we are launching our new Unified Service Status platform. Some of the highlights include a single website; single subscription workflow; and an improved user experience. For further details click here.

Action required Broadcom will automatically migrate your existing subscription(s) from the previous platform to the new platform.

You will need to ensure that you bookmark as this will now be the single URL that will be used. You should also consider whitelisting the notification email,

All SMS notifications will come from a single number.


  • Start time: May 9, 2022 at 08:00 UTC
  • End time: May 9, 2022 at 10:00 UTC

  • Began at:

    Affected components
    • Intelligence Services / WebFilter
      • File Reputation Service
      • Intelligence Services Database Downloads
      • Licensing
      • Priority Rating Service
      • Site Review
      • Threat Explorer
      • WebFilter Database Downloads
      • WebPulse
      • WebPulse Automation Toolkit
    • ProxySG
      • Licensing
      • Trust Package
      • Time Services
      • Content Analysis Server
      • Secure Web Gateway - ProxySG
      • Advanced Secure Gateway
      • High Risk Isolation (HRI)
    • Secure Access Cloud
      • Management Portal - Americas
      • Management Portal - Europe, Middle East & Africa
      • Connectivity PoD - Americas
      • Connectivity PoD - Europe, Middle East & Africa
    • Web Isolation
      • Web Security Service - US-EAST (N. Virginia)
      • Web Security Service - US-WEST (Oregon)
      • Web Security Service - SA-EAST (São Paulo)
      • Web Security Service - EU-CENTRAL (Frankfurt)
      • Web Security Service - EU-WEST (London)
      • Web Security Service - EU-WEST (Paris)
      • Web Security Service - AP-SOUTHEAST (Singapore)
      • Web Security Service - AP-NORTHEAST (Tokyo)
      • Web Security Service - AP-SOUTHEAST (Sydney)
      • Email Security - US East (N. Virginia)
      • Email Security - US West (Oregon)
      • Email Security - EU (Ireland)