Resolved
After 1 day, 14 hours, and 32 minutes

We have monitored the service for stability and this incident shall now be closed.

Monitoring
After 1 day, 3 hours, and 11 minutes

We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Identified
After 12 hours and 4 minutes

We have identified a fix and working to schedule a deployment to production. We will provide an update as soon as more information becomes available.

As a reminder, some customers may experience issues receiving scheduled or manually emailed reports. Reporting functionality and data ingestion are working normally.

Identified
After 5 hours and 50 minutes

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

Investigating
After 2 hours and 4 minutes

We are continuing to investigate this issue. We will provide updates as new information becomes available.

Investigating

We are aware of customers experiencing issues receiving scheduled or manually emailed reports. Reporting functionality and data ingestion are working normally.

We are handling this issue as a priority and have engaged all appropriate teams. Please note that all other aspects of our Web Security Service remain functional.

We will provide an update as soon as more information becomes available.

Began at:

Affected components