Cloud SWG: New Localization Zone in Chile

Tuesday, 19 December 15 minutes

Update: December 20, 2023 23:10 UTC

General Availability Date: Coming up soon, exact date to be announced in a follow up communication.


The scheduled maintenance is now underway. We'll keep you updated on our progress.


We are pleased to announce the availability of a new Cloud SWG Localization Zone (LZ) geolocated to Satiago, Chile. This LZ will be available to all customers at no extra cost.

What are Localization Zones?

Localization Zones allow Cloud SWG to request web content using IP addresses that match the country of the end user, even when there is no POP in the end user’s country (no vendor has a POP in every country). This causes more content to be properly localized resulting in a better end user experience. Please note that content providers, not Symantec, choose whether or not to localize their content and what localizations they support.

New Localization Zone

  • Santiago, Chile

Please carefully review the information below to avoid disruption of service.

General Availability Date: Coming up soon, exact date to be announced in a follow up communication

Required Action

Please note that the new Localization Zone in Chile will use the following new egress IP addresses:

  • Chile -

Get ready now: Third party applications that regulate connections by source IP address should be updated to accept connections from the new egress IPs. Failure to make these changes could prevent users from accessing third party web applications that authenticate users by source IP address.

For a full list of IP networks used by WSS, please visit:

Reporting Problems

Experiencing issues? Contact technical support by visiting:

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Began at:

Affected components
  • Cloud Secure Web Gateway
    • Point of Presence (POP) - Americas
      • Buenos Aires, Argentina (GARBA)
      • Columbia, South Carolina (GUSCO)
      • Dallas, Texas (GUSDA)
      • Des Moines, Iowa (GUSDM)
      • Las Vegas, Nevada (GUSLV)
      • Los Angeles, California (GUSLA)
      • Mexico City, Mexico (GMXMC)
      • Montreal, Canada (GCAMO)
      • Portland, Oregon (GUSPO)
      • Sao Paulo, Brazil (GBRSP)
      • Toronto, Canada (GCATO)
      • Washington, DC (GUSAS)
      • Bogota, Colombia (GCOBO)