Drop in Incoming AREQ and Increase in Failed Transactions

Arcot monitoring had detected a drop in incoming AREQ from card scheme and also a drop in challenge success rate on 11 November 2023 between 2252 HRS GMT and 2255 HRS GMT. There were no recovery actions taken by Arcot during this period and Arcot continues to stay engaged and focused on the cause and investigation of the same.

Impact: Transactions may be experiencing increased latency with the Arcot ACS resulting in increased directory server timeouts and Incomplete, or Unavailable Authentications. The cardholders may experience failures in attempting to make purchases. If 'Attempts' processing is not available for this transaction, it is likely that the cardholder may be have been prompted for another payment method.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.