Resolved

Arcot confirms that the earlier noticed issue in AReq processing stands resolved. Internal teams were able to take necessary actions to restore transaction health and with this update we confirm that the incident stands resolved. If you have any questions regarding this Service Advisory, please contact Broadcom Support by https://support.broadcom.com.

Monitoring

Arcot confirms that internal teams were able to perform recovery actions to restore the service. Impact: The earlier noticed issue in AReq processing is no longer being observed. Arcot continues to stay focused on transaction health monitoring and shall get back to you with the next update by 20:50 HRS GMT.

Update

At this point Arcot confirms that the internal team continue to work on the service recovery on priority. Impact: The earlier noticed issue in AReq processing are still being noticed causing cardholder transaction failures. We shall get back to you with the next update by 20:20 HRS GMT.

Investigating

Arcot confirms to have noticed an issue in AReq processing. Our internal teams are engaged at this point who are investigating and also working on service recovery on priority. Impact :Areq Processing may experience increased latency and a complete failure in processing Areq. Cardholders would notice failures for their transactions.

We will provide the next update 19:50 GMT

Began at:

Affected components