We have identified and resolved an issue affecting the Cloud Secure Web Gateway(Cloud SWG) provisioning, which may have impacted your services.

Issue Summary

We have observed the provisioning failures for Cloud SWG products in CMP. The first failure was detected on may 08, 2024 at 02:52:06 UTC. The issue also affected the provisioning of CloudSOC CASB Gateway Advanced products.

Current Status

Our team has identified and addressed the root cause of the provisioning issue. As of May 08, 2024 at 17:05:00 UTC, all provisioning calls including the subscription life cycle events are functioning successfully as of 2024-05-08 17:05:00 GMT.

No action is needed from the customers end


The following services were affected within CMP:

  • Provisioning new Cloud SWG tenants
  • Provisioning CloudSoc CASB Gateway Advanced
  • Amendments to the existing entitlements (Cloud SWG and CASB GW Adv)
  • Expiration events for existing entitlements (Cloud SWG and CASB GW Adv)

All the previously failed events have been retried successfully and working as expected.

Thank you for your patience throughout this process.

Began at:

Affected components