CloudSOC CASB Global Gateway Degraded Performance

Resolved
Resolved
After 3 days, 21 hours, and 10 minutes

We have monitored the service for stability and this incident shall now be closed.

Monitoring
After 16 hours and 39 minutes

We are no longer experiencing latency issues. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Investigating
After 9 hours and 4 minutes

We are investigating a recurrence for the slowness issue with the Global Gateway service.

We will provide further updates as new information is discovered.

Monitoring
After 3 hours and 51 minutes

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Investigating
After 3 hours and 41 seconds

We are investigating a recurrence for the slowness issue with the Global Gateway service.

We will provide further updates as new information is discovered.

Monitoring

Between November 3, 2022, 14:03 UTC and November 4, 2022, 05:22 UTC, customers may have experienced slowness while accessing SaaS applications through the Global Gateway service.

We have identified the cause of the issue and have implemented a fix. Please note that no other CloudSOC CASB functionality was affected. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Began at:

Affected components