CloudSOC CASB Outbound Email Issue

After 2 hours and 18 minutes

This incident has been resolved.

After 24 minutes

A fix has been implemented and we are monitoring the results.


We are currently experiencing an issue sending outbound emails from CloudSOC CASB. Customers will not receive any emails such as reports, forgot password emails etc.

Please note that no other Symantec CloudSOC functionality is affected. We are actively investigating this issue and will provide updates as new information becomes available.

Began at:

Affected components
  • CloudSOC CASB
    • Global Securlets
    • Global Audit
    • Global Portal
    • EU Audit
    • Global Gateway
    • EU Portal
    • EU Gateway
    • EU Securlets