CloudSOC CASB UI Degraded Performance

Resolved
Resolved
After 4 days, 1 hour, and 15 minutes

We have monitored the service for stability and this incident shall now be closed.

Monitoring
After 1 day, 13 hours, and 59 minutes

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Investigating
After 1 day, 11 hours, and 25 minutes

We have engaged our platform provider and we continue to investigate this issue.

We will provide updates as new information becomes available.

Investigating
After 1 day, 5 hours, and 7 minutes

We are investigating a recurrence of this issue. Customers may experience degraded performance with the UI operations on the administrative console.

We will provide further updates as more information becomes available.

Monitoring
After 7 hours and 44 minutes

We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Investigating
After 6 hours and 48 minutes

We are continuing to investigate this issue. We will provide further updates as more information becomes available.

Investigating
After 2 hours and 19 minutes

We continue to investigate this issue. We'll provide further updates as more information becomes available.

Investigating

We are aware of customers experiencing degraded performance with the UI operations on the administrative console.

We are currently investigating this issue and will provide further information as it becomes available.

Please note that no other Symantec CloudSOC CASB functionality is affected.

Began at:

Affected components