Cloud Portal Login issues

Monitoring
Monitoring

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Identified

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

Investigating

We are currently investigating issues where customers are experiencing issues while login to the portal.

Please be assured that other Endpoint Security functionalities remain unaffected. The protection services on installed devices continue to function normally.

Began at:

Affected components
  • CloudSOC CASB
    • EU Portal
    • Cloud Management Portal
  • Symantec CBX
    • CBX
      • North America
        • Detection and Response
        • Endpoint Security
        • Web Security
        • Data Security
        • Agent Management
        • Reports
        • Global Management
      • EU
        • Detection and Response
        • Endpoint Security
        • Web Security
        • Data Security
        • Agent Management
        • Reports
        • Global Management
    • CBX Essentials
      • North America
        • Detection and Response
        • Endpoint Security
        • Agent Management
        • Reports
        • Global Management
      • EU
        • Detection and Response
        • Endpoint Security
        • Agent Management
        • Reports
        • Global Management
  • Symantec Endpoint Security Complete
    • Europe
      • Adaptive Protection
      • Cloud Portal
      • Cloud Workload Protection
      • Device Protection
      • Endpoint Detection and Response
      • Mobile
      • Secure Connection
      • Threat Defense for Active Directory (TDAD)
      • Threat Intelligence APIs
    • North America
      • Adaptive Protection
      • Cloud Portal
      • Cloud Workload Protection
      • Device Protection
      • Endpoint Detection & Response
      • Mobile
      • Secure Connection
      • Threat Defense for Active Directory (TDAD)
      • Threat Intelligence APIs
    • India
      • Adaptive Protection
      • Cloud Portal
      • Cloud Workload Protection
      • Device Protection
      • Endpoint Detection and Response
      • Mobile
      • Secure Connection
      • Threat Defense for Active Directory (TDAD)
      • Threat Intelligence APIs
  • Symantec Endpoint Security Enterprise
    • North America
      • Cloud Portal
      • Device Protection
      • Mobile
      • Secure Connection
    • Europe
      • Cloud Portal
      • Device Protection
      • Mobile
      • Secure Connection
    • India
      • Cloud Portal
      • Device Protection
      • Mobile
      • Secure Connection
  • Symantec Enterprise Cloud Platform
    • Enterprise Cloud Console
      • Console