The previous reported concern has been addressed. The service is fully restored and there is no longer an impact to customers. This incident is resolved.
The cause of this issue has been addressed and portal access has been restored. We will continue to closely monitor the service and will provide updates as new information becomes available.
We continue to investigate the underlying cause and work towards remediation with priority. Customers on US infrastructure may continue to experience login issues for CloudSOC Portal.
We will provide further updates as new information is discovered.
We continue to work towards remediation with priority. Customers on US infrastructure may continue to experience login issues for CloudSOC Portal.
We will provide further updates as new information is discovered.
We are aware customers may be experiencing slowness or login errors when attempting to log into the management portal. We are currently investigating these errors and will provide further updates as new information is discovered.
Please note that no other Symantec CloudSOC functionality is affected.