DNS Issue - Multiple Products

We have monitored the service for stability and this incident shall now be closed.

During the course of investigation, we've confirmed the 'Cloud Management Portal' was unaffected during this incident for the following products:

• CloudSOC CASB
• DLP Cloud
• Web Isolation

We continue to closely monitor the Endpoint Security services for stability and will provide updates as more information becomes available.

We have identified the cause of the issue and have implemented a fix.

• Event and incident processing continues to be delayed at this time and events under the 'Investigate' page started loading with delay.
• Event streaming functionality is available but delayed since events lag is catching up.

We will now monitor the service for stability and provide updates as soon as new information becomes available.

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

As part of our investigation, we have confirmed Endpoint Security customers may face the following issues:

• Event and incident processing is delayed and events under the 'Investigate' page are not loading.
• Customers may also observe a warning/error message when loading incidents.
• Event streaming functionality is unavailable at this time

Please note, there is no impact to protection services at this time. We continue to investigate this issue. We will provide updates as new information becomes available.

We are investigating DNS issues resulting in degraded service performance for our customers in the US region.

We are actively investigating this issue and will provide updates as new information becomes available.