After 3 hours and 2 minutes

The underlying issue of the portal login errors has been addressed. This incident has been resolved.

After 20 minutes

We are no longer experiencing portal access/login errors. We will continue to monitor the performance of the portal to ensure the service is fully restored.

We will provide additional updates as new information becomes available.


We are aware customers may be experiencing login errors when attempting to log into the US management portal. We are currently investigating these errors and will provide further updates as new information is discovered.

Please note that no other Symantec CloudSOC functionality is affected.

Began at:

Affected components