We have monitored the service for stability and this incident shall now be closed.


We are no longer experiencing issues and portal access has been restored.

We will now monitor the service for stability and provide updates as soon as new information becomes available.


We are aware customers may be experiencing login errors when attempting to log into the Cloud Portal for the below products:

  • Cloud Workload Assurance (CWA)
  • Cloud Workload Protection (CWP)
  • Symantec Endpoint Security Complete
  • Symantec Endpoint Security Enterprise
  • CloudSoc CASB

We are investigating this issue with the highest priority and will provide further updates as new information is discovered.

Please note that protection services are unaffected.

Began at:

Affected components