CloudSOC CASB Audit and Shadow IT Issue

Resolved
Resolved
After 20 hours and 44 minutes

This incident has been resolved.

Recovering
After 1 hour and 44 minutes

The issue with processing WSS Logs has been resolved. We will continue to monitor the processing of the WSS logs for 24 hours to ensure there are no issues.

Please note that no other Symantec CloudSOC functionality is affected.

Investigating
After 58 minutes

We are continuing to investigate this issue.

Investigating

We are aware customers may be experiencing data processing delays while processing WSS Logs (having the Datasource Name "BLUECOAT CLOUD PROXY" & Datasource Type "SyncApi"). We are currently investigating this issue and will provide further updates as new information is discovered.

Please note that no other Symantec CloudSOC functionality is affected.

Began at:

Affected components